Senior Accessibility Analyst

CBC/Radio-Canada•Montreal, QC

10d•Hybrid

About The Position

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. CBC serves one of the country’s largest digital audiences and one of the few that is built and owned in Canada, by Canadians. Our product suite includes cbc.ca, CBC News app, CBC Gem and CBC Listen. Our product vision is to make it effortless for all peoples and communities in Canada to tell and discover the stories that connect us. Whether delivering the latest breaking news, international hit series like North of North, deep dives into the issues of your town or neighbourhood, award winning podcasts like Someone Knows Something, or major events like the Olympics, our products ensure that these stories reach Canadians on their phones, TVs, desktops or smart speakers whenever they need or want us. You have the opportunity to play a part in informing, enlightening and entertaining Canadians through innovative storytelling formats and content discovery. We are an empowered outcome-driven innovative hub for CBC, critical to the future growth of Canada’s public media company and the wider content ecosystem. We believe that we are most impactful when our teams reflect the breadth of experience of the audiences we serve and we are committed to an inclusive and equitable workplace to realize that belief. When you join our mission, you are not only contributing to the growth of the CBC, but the future of our country. CBC/Radio-Canada commits to delivering equitable and inclusive digital experiences that reflect the diversity of all audiences. Guided by CBC’s Accessibility and Indigenous Strategies, the Digital Accessibility team drives the meaningful inclusion of people with disabilities and Indigenous peoples across our digital ecosystem. As part of the Digital Strategy & Product department, we operationalize equity through intentional product strategy and delivery, governance and procurement practices. Incorporating Indigenous perspectives is a vital opportunity for CBC to respect data sovereignty, take meaningful action, and create equitable products for all Canadians. We recognize that this requires a fundamental shift in our approach to product maturity. This team is at an early stage of embedding Indigenous views throughout the product lifecycle. As the Senior Analyst, you will be instrumental in integrating the Indigenous strategy into product planning, defining roles, product discovery, product delivery, ethical AI practices, training programs, and procurement.

Requirements

Bachelors Degree: Working experience or Degree (BA, BSc) or diploma in a Software Development, Science or Engineering related discipline, Product Design, or Management, delivered by a recognized learning institution, or an equivalent combination of certificate or diploma programs
4 or more years of experience in relevant fields (listed below) and at least 2 years of dedicated experience in digital accessibility and/or working with Indigenous communities
Fields of relevant experience: Digital accessibility, Indigenous-led technology, localization, product management, research and design, front end development, quality assurance, ethical Artificial Intelligence
Working knowledge: Standards such as WCAG, First Nations OCAP (Ownership, Control, Access, and Possession) and OCAS (Ownership, Control, Access, and Stewardship)
Assistive technologies such as screen readers, alternative navigation and screen magnifiers
Design prototyping tools
Front end technologies such as HTML, CSS, Javascript, React or Compose. Preference will be given for experience with native apps
Computer knowledge: Coding languages, Google products, Analytics tools is a plus
Critical thinking: Ability to View inclusion and equity strategically across products
Assess severity level of issues and gaps
Constantly prioritize and switch contexts
Understand new technologies and adopt into design and development
Find creative ways to teach senior employees and keep all experience levels engaged
Interpersonal skills: Experience living with a disability (not required but preferred)
Interpersonal skills: Experience living as First Nations, Inuit or Métis (not required but preferred)
Experience supporting, collaborating and/or working with people with disabilities and Indigenous peoples
Active listening and providing feedback
Empathy and focus on user need

Nice To Haves

IAAP certified
Certifications on Indigenous languages in Canada

Responsibilities

Support 3-5 audience and creator products
Conduct design and quality reviews across platforms
Be a subject matter expert in including Indigenous and disabled audiences in digital experiences
Assess, prioritize and communicate issues based on user impact and severity
Develop requirements or a guide on applying accessibility and Indigenous views that your teams can reference to
Stay informed about advancements in assistive technology and tools
Make user testing an important part of research and development cycles
Identify opportunities to automate testing or use AI in design and development
Conduct research and usability testing of products
Review issues raised from automated testing tools
Coach cross-functional teams of researchers, designers, developers, testers and product leads on how to develop digital sites, apps and other user experiences
Develop training opportunities to support different roles
Educate teams on the importance of building usable products, how assistive technologies work and inclusive design
Educate teams on First Nations, Inuit and Métis histories and realities,, varied experiences with technology across urban and remote communities, considerations for the application of generative AI,and data governance frameworks, and data sovereignty
Monitor, triage and respond to audience and employee feedback
Engage with audiences and employees with disabilities for user testing
Partner with communities, including the Indigenous tech community, Elders, Knowledge Keepers, and Indigenous organizations
Represent CBC as a speaker

Benefits

Flexible work schedules, allowing you to find balance for yourself, your family and your work
A hybrid environment you can enjoy the benefits of work from home and in-office collaboration
Competitive total rewards package including robust health benefits and best-in-class defined benefits pension plan
Dedicated time for innovation, learning and development; wherever your interests lie
Opportunities to work with emerging technology
Opportunities for continued learning and professional development
Opportunities to become a member of our Employee Resource Groups
Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent
A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected
A supportive management team committed to upholding the highest standards of diversity and inclusivity
An environment which favors experimentation and an iterative approach in order to achieve the highest form of technical innovation