PD Senior Access Representative - Radiology Call Center - PD - Variable

University of California, Irvine•Irvine, CA

1d•Remote

About The Position

Incumbent functions as lead to other Admit Workers, assisting with workflow and resolution of complex or unusual issues. Registers patients and verifies insurance and/or third-party coverage. Schedules, confirms, and cancels patient appointments. Performs general clerical and reception duties. The incumbent trains new staff and monitors progress for Radiology front desk duties and call center scheduling. The essential functions listed below are not intended to be an exhaustive list of all duties that may be assigned to this position, not does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

Requirements

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting
Excellent written and verbal communication skills in English
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated experience using a computer, including data entry and retrieval
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System
Must be able to provide proof of work authorization

Nice To Haves

Knowledge of University and medical center organizations, policies, procedures and forms
Demonstrated experience working with a patient registration software system
Bilingual skills in English and Spanish and/or Vietnamese

Responsibilities

Functions as lead to other Admit Workers, assisting with workflow and resolution of complex or unusual issues.
Registers patients and verifies insurance and/or third-party coverage.
Schedules, confirms, and cancels patient appointments.
Performs general clerical and reception duties.
Trains new staff and monitors progress for Radiology front desk duties and call center scheduling.