Principal Access Representative - Radiology Call Center - FT - Day

University of California, Irvine•Orange, CA

1d•Onsite

About The Position

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule molecular imaging (nuclear medicine and PET CT) specialty referral appointments or to make appointment modifications as a result of operational changes. Coordinator and/or follow up on procedure authorizations. Collaborate administratively with modality leadership, technicians, and referring providers regarding orders/ appointment requests. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each modality and clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.

Requirements

Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
Experience with MS Excel
Experience and technical knowledge with molecular imaging scheduling and therapies (tracers, procedures, etc. for nuclear medicine and/or PET)
Excellent written and verbal communication skills in English
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated experience using a computer, including data entry and retrieval
Ability to work independently with minimal supervision and direction
Ability to establish and maintain effective working relationships across the Health System
Must be able to provide proof of work authorization

Nice To Haves

Prior EPIC experience
Minimum 6 months experience working at UCI Medical Center’s Call Center
Knowledge of University and medical center organizations, policies, procedures and forms
Demonstrated knowledge of medical terminology
Bilingual skills in English and Spanish and/or Vietnamese

Responsibilities

Provides high quality customer service to patients needing to be contacted in order to effectively schedule molecular imaging (nuclear medicine and PET CT) specialty referral appointments or to make appointment modifications as a result of operational changes.
Coordinates and/or follows up on procedure authorizations.
Collaborates administratively with modality leadership, technicians, and referring providers regarding orders/ appointment requests.
Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each modality and clinic's unique scheduling requirements.
Takes inbound calls from patients calling to obtain medical services as necessary.
Serves as a preceptor for new staff.