Senior Access Associate (Full-time, Variable)

Rochester Regional Health

3d • $18 - $21 • Onsite

About The Position

As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care. This role is within the Sand Constellation Heart Institute and involves managing incoming calls, greeting patients, scheduling appointments, and completing the registration process. It also includes verifying insurance, collecting payments, and reviewing charges for accuracy.

Requirements

• N/A

Nice To Haves

• Three (3) years of related work experience in a healthcare or customer service setting
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

Responsibilities

• Provides knowledge, expertise and guidance to a team of access associates
• Assist in training new employees
• Serve as a resource to others in the resolution of complex issues
• Manage incoming calls and provide necessary information
• Greet patients and/or their representatives and provide direction as needed
• Schedule patient appointments
• Interview patients and/or their representatives to obtain necessary information
• Complete the registration process for patients and/or their representatives
• Verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Collect/process co-payments, deductibles and/or other types of payments
• Provide cost estimates when applicable
• Review charges in charge review WQs for completeness and accuracy

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed