Senior Academic Services Coordinator

Pitzer College • Claremont, CA

13h • Hybrid

About The Position

The Senior Academic Services Coordinator supports the degree progress, graduation, and academic services functions of the Office of the Registrar. This position is part of a collaborative, service-oriented team that values accuracy, transparency, and responsiveness. Reporting to the Associate Registrar, this position plays a vital role in transfer credit evaluation, graduation processing, and degree audit maintenance, ensuring students have a clear and accurate path toward completion. The Coordinator exercises independent judgment in managing assigned processes and daily operations, while working closely with their supervisor and office leadership to align decisions with institutional priorities, provide regular updates, and seek guidance on complex or policy-sensitive matters. As a customer service-oriented role, the Coordinator provides responsive, inclusive, and community-centered service to in-person, email, and phone inquiries on behalf of the Office of the Registrar, contributing to a welcoming and engaged campus environment at Pitzer College.

Requirements

• Demonstrated ability to evaluate complex information, apply academic policies accurately, and make independent decisions within established guidelines.
• Strong attention to detail and accuracy, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Excellent written and verbal communication skills, including the ability to explain academic policies clearly to diverse audiences.
• Outstanding customer service skills and the ability to engage effectively with students, faculty, staff, families, and external agencies.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new technologies, databases, and student information systems.
• Ability to maintain confidentiality and comply with FERPA and institutional policies.
• Strong analytical and problem-solving skills, with the ability to identify issues, propose solutions, and exercise sound judgment.
• Ability to work collaboratively and independently, knowing when to take initiative and when to seek guidance.
• Professionalism, diplomacy, and respect in all interactions.
• Commitment to equity, inclusion, and delivering accessible, student-centered services.
• Adaptability to changing priorities, institutional needs, and evolving technologies.
• High level of integrity and accountability when working with sensitive academic data and records.
• Exhibit a positive attitude, strong work ethic, and sound professional judgment.
• Bachelor’s degree or an equivalent combination of education, training, and experience.
• Two years’ experience working in higher education.
• Must have access to reliable and secure computer and internet connection.
• Must have access to a dedicated and suitable workstation at remote location, including desk or table and supporting, upright chair.
• Must ensure workstation is safe and free from hazards and ergonomically appropriate.
• Must be able to sit for prolonged periods of time and operate a computer for prolonged periods of time.
• You must have the ability to drive locally for events and appointments.

Nice To Haves

• Direct experience in the Registrar’s Office.

Responsibilities

• Provide responsive, proactive, and inclusive service to students, faculty, staff, and community members through in-person, email, and phone interactions.
• Manage transfer credit processes, evaluate and record transfer work from domestic and international institutions according to college policies and procedures.
• Serve as a primary point of contact for transfer students, students receiving VA education benefits and other populations of students needing additional support from the Office of the Registrar.
• Manage transfer credit processes, including pre-advising, and the evaluation and recording of transfer work from domestic and international institutions according to college policies and procedures.
• Partner with the Associate Registrar in reviewing student records for graduation eligibility, confirming completion of all degree requirements, resolving issues that might delay or impede graduation within the boundaries of established policies and standards, and facilitating timely degree conferral.
• Conduct communication and outreach efforts related to graduation including deadlines, requirements, and student progress updates.
• Contribute to community-building efforts by representing the Office of the Registrar at student or faculty-facing events and programs.
• Process academic record updates as assigned.
• Primary responsibility will be the administration of registration services including major declarations, transfer credit, advisor assignments, and independent studies.
• Serve as the primary School Certifying Official for students receiving Veterans Administration educational benefits, including certification, enrollment, coordinating services and programs for veteran students and maintaining relationships with external agencies.
• Provide external college community training such as New Student Orientation and New Faculty Orientation.
• Develop and maintain written procedural documentation for assigned areas of responsibility and production calendars to ensure workflow clarity, data consistency, and knowledge continuity.
• Provide insight and manage changes in processes and systems to improve efficiency and services.
• Assist with general office operations, including document management, records organization, and other administrative tasks.
• Other duties as assigned.

Benefits

• Competitive compensation
• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plans
• Generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.)
• Tuition reimbursement
• Tuition exchange program participation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior