Senior Academic Evaluator

Regent University•Virginia Beach, VA

2d•$40,000 - $45,000•Hybrid

About The Position

The Senior Academic Evaluator supports Regent University’s retention and student success efforts by serving as a subject matter expert in academic evaluation functions. Operating behind the scenes, this role provides advanced support in processing complex student matters such as academic petitions, readmission applications, and academic milestones. The Senior Academic Evaluator works closely with academic leadership, advising teams, and internal departments to ensure accurate and consistent application of university policies. This position also contributes to quality control, process improvement, and staff development across the academic evaluation team.

Requirements

Bachelor’s degree required
2–5 years of experience in academic advising, student services, higher education administration, or a related field
Strong organizational skills, attention to detail, and excellent communication and interpersonal abilities with the capacity to establish rapport and coach peers
Demonstrated ability to interpret and apply academic policy, degree requirements, and curriculum structures across a variety of academic disciplines
Competent in or able to be trained on relevant systems including CRM platforms, Microsoft Suite, Canvas, Cognos, Degree Works, and phone systems, with the ability to multi-task and type at least 40 WPM
Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Nice To Haves

Previous higher education experience recommended

Responsibilities

Acquire and maintain expert-level knowledge of Regent University’s undergraduate, graduate, and doctoral programs, including school-specific academic policies, program content, course sequences, advising procedures, and foundational financial aid processes such as FAFSA requirements, SAP appeals, and verification to effectively support academic advisors and coordinate with appropriate internal departments.
Support the academic advising team by researching complex advising tasks and serving as a liaison with academic leadership including deans, program chairs, and faculty to facilitate the academic petition process through timely communication, accurate documentation, and consistent policy interpretation.
Manage communication, processing, and evaluation of student readmission applications by reviewing previous academic standing, program requirements, and petition history to make appropriate recommendations for reentry, while demonstrating exceptional professionalism in working with internal and external stakeholders in person and in writing.
Collaborate with the Assistant Director of Academic Evaluation on quality assurance, reporting needs, and special projects related to advising and student support.
Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic internal work processes.