Senior Academic Advisor - 7 Posiitions

CSU Careers•San José, CA

1d•Onsite

About The Position

The Senior Academic Advisor supports the enrollment, retention, engagement, and graduation of upper-division undergraduate students within the Jack Holland Student Success Center. Working under limited supervision, the role provides holistic academic advising, success coaching, and targeted interventions to help students navigate academic requirements and institutional processes. This position plays a key role in fostering student success through relationship-building, program development, and proactive outreach. The advisor independently manages a student caseload while contributing to broader student success initiatives and institutional goals.

Requirements

Knowledge of academic advising best practices, student development theory, and retention strategies
Understanding of university policies, degree requirements, and higher education systems
Strong counseling and advising skills, including problem-solving, conflict resolution, and decision-making
Effective written and verbal communication skills with diverse audiences
Ability to build rapport and establish trust with students from varied backgrounds
Proficiency in student information systems (e.g., PeopleSoft, EAB Navigate) and productivity tools
Strong organizational and time management skills with the ability to manage multiple priorities
Ability to interpret complex policies and communicate them clearly and accurately
Commitment to equity, inclusion, and student-centered practices
Ability to work independently while collaborating effectively in a team environment
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution, where such are job-related
Three years of progressively responsible professional student services work experience.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience
A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling

Nice To Haves

A master’s degree in educational counseling or a related field
Experience providing academic advising or student support services to college students in a post-secondary institution
Experience utilizing advising, case management, or intervention strategies to support student academic progress
Experience coordinating programs, initiatives, or projects within a college or university setting

Responsibilities

Provide comprehensive academic advising and success coaching to upper-division students using a case management approach
Develop individualized academic plans and guide students in understanding degree requirements, policies, and procedures
Monitor student progress using data tools and implement timely interventions to support retention and completion
Design and deliver workshops, programs, and resources that promote academic success and student engagement
Build strong relationships with students to support transition, persistence, and connection to the university community
Advise students on navigating institutional processes, including petitions, schedule changes, and academic standing issues
Connect students to appropriate campus resources and advocate for their academic and personal needs
Develop and execute communication strategies aligned with academic milestones, deadlines, and student needs
Participate in orientation, campus events, and student success initiatives to reduce equity gaps
Collaborate with faculty, staff, and campus partners to enhance student support services