Senior 3PL Site Manager - Phoenix Sort Center

Nordstrom•Waddell, AZ

5d•$96,000 - $154,000•Onsite

About The Position

The Senior 3PL Site Manager is an exciting role within our Supply Chain Operations team who will be responsible for overseeing the operational third-party logistics (3PL) warehouse in Arizona – known as a Sort Center. This leader will be the on-site Nordstrom representative, and the main point of contact (POC) for the location, which will be operated and managed by a third-party provider. This role will be responsible for ensuring the 3PL meets established KPIs and metrics, managing the relationship with the 3PL, Nordstrom and Nordstrom Rack stores, and fostering an environment of operational excellence and analytically driven continuous improvement to drive efficiency, service, and accuracy. This leader will partner with the 3PL provider to achieve throughput targets, and maintain SLAs goals, while delivering business fundamentals and managing flow of inventory throughout the site. This role will also be critical in creating and managing reporting and visibility for all metrics related to our partnership with the 3PL and Nordstrom, with a focus on Service, OS&D, Building Health, and Shrink metrics. This is a highly visible role within Nordstrom that requires a seasoned operational leader who effectively balances the need for near-term results with longer-term capability building. You own this if you are a strategic problem solver, have a passion for driving operational excellence, and have a strong understanding of supply chain processes, program management, reporting and KPIs. This individual has a unique blend of strategic, analytic, and collaboration skills, with demonstrated experience taking ideas from vision to execution. The role requires a highly proactive individual who can work autonomously with strong emotional intelligence, curiosity, and expertise in driving effectiveness and efficiency at scale. Success in this role results from outstanding collaboration in the management of our supply chain, JWN’s business objectives, and serving our customers. This role will be based on-site at the 3PL in Phoenix, and reports to the Senior Director West Coast Supply Chain Operations.

Requirements

Bachelor’s degree in supply chain management, business administration, or a related field.
Minimum of 5 years of experience in supply chain management, logistics, or a related field.
Proven experience in project management and leading cross-functional teams.
Strong understanding of 3PL operations and relationship management.
Excellent communication, negotiation, and leadership skills.
Ability to analyze complex data and develop strategic plans.
Proficiency in supply chain management software, including TMS, WMS and YMS systems, and Microsoft Office Suite.
Highly capable of navigating through ambiguity, leading independently, thinking big picture, and driving enterprise impact.
Excellent leadership, team development, communication, and interpersonal skills.
Strong analytical, problem-solving, and project management skills.
Ability to navigate and define processes in ambiguous situations.
Recognizes the importance of effective relationships for success. Invests in building and maintaining them across the organization and externally with service providers.
Proven success in building operational excellence through data-driven decisions and analytical insights.

Responsibilities

Play an active role in the program management of the Sort Center initiative, ensuring all deliverables are met on time, meeting requirements/scope, and within budget.
Serve as the primary POC for Nordstrom at the Sort Center location, managing the relationship with the 3PL and ensuring they meet performance metrics.
Maintain strong relationships with store management, transportation and DC teams ensuring seamless operations, service, and communication.
Partner to drive the flow and execution of the day-to-day operations of the 3PL location, ensuring efficient freight processing.
Develop and track KPIs to measure the health of the 3PL operation.
Build and publish regular reports and updates to senior leaders on Cost, Service, Capacity, Backlog, Inventory Accuracy, and Cycle Times.
Own financial outcomes of the site, including monthly invoicing, supply cost management, and monthly reconciliation with finance partners.
Ensure inventory traceability and accuracy and improve outbound costs and service to stores.
Collaborate with internal and external stakeholders to develop and implement a robust internal process and partnership with the 3PL.
Influence teams to drive horizontal alignment across the enterprise, including DC Operations, Transportation, Inventory, Stores, Asset Protection and Finance.
Identify and implement process improvements to enhance operational efficiencies, service, and safety measures.
Ensure the Sort Center adopts future requirements and functionality within the Nordstrom Supply Chain Operations network.
Partner with additional Sort Center locations to ensure the use of standardized processes and best practices.