Seminar Operations Specialist

Medical Access & Service Advantage • Fort Lauderdale, FL

6d • Onsite

About The Position

This is a full-time, onsite position based in Fort Lauderdale, FL. Work Location: 1901 West Cypress Creek Road, Fort Lauderdale, FL 33309. Work Schedule: Monday – Friday, 8:30 AM – 5:00 PM. Pay: $19 per hour, plus benefits. As a Seminar Operations Specialist, you’ll be at the heart of ensuring our seminars run seamlessly, supporting both our attendees and our internal teams. We know the little details matter—and in this role, you’ll be the person who makes sure those details come together to create a big impact. MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean.

Requirements

• At least 1 year of experience in customer service, call center operations, event coordination, or reservations.
• Confidence in handling escalated calls or complaints with professionalism and empathy.
• Strong organizational skills—you know how to juggle multiple priorities without dropping the ball.
• Problem-solving instincts and the ability to think quickly when the unexpected happens.
• Clear and professional communication skills, both written and verbal.
• Comfort with technology, including CRM or lead management systems, email tools, and call handling software.
• A proactive, team-oriented mindset—you anticipate challenges and work collaboratively to solve them.

Responsibilities

• Be the go-to problem solver for escalated calls, using empathy and strong communication skills to resolve concerns.
• Partner with venue coordinators and field agents to address logistics and keep seminars running smoothly.
• Step in when a presenter doesn’t show up, quickly mobilizing solutions and alerting the right teams.
• Manage the seminar reservations inbox, responding to inquiries and fixing booking errors with accuracy and care.
• Support inbound and outbound calls, especially during high-volume periods, and create new reservations when opportunities arise.
• Monitor quality issues in our systems, flagging them to ensure the highest standards of service.
• Collaborate across teams to make sure every seminar experience reflects our commitment to customer service excellence.

Benefits

• medical, dental, and vision insurance with highly rated carriers
• a 401(k) program with a company match
• paid time off
• company-paid short-term disability, long-term disability, and basic life insurance
• a free MASA membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed