Seminar Operations Specialist
About The Position
This is a full-time, onsite position based in Fort Lauderdale, FL. The Seminar Operations Specialist will be at the heart of ensuring seminars run seamlessly, supporting both attendees and internal teams. The role involves managing the details that create a significant impact on the seminar experience. MASA has been a leader in emergency medical transportation insurance since 1974, with a mission to 'Protecting families with compassion when others don't.' The company culture fosters collaboration, innovation, and supports over 2 million members across the United States and the Caribbean.
Requirements
- At least 1 year of experience in customer service, call center operations, event coordination, or reservations.
- Confidence in handling escalated calls or complaints with professionalism and empathy.
- Strong organizational skills—you know how to juggle multiple priorities without dropping the ball.
- Problem-solving instincts and the ability to think quickly when the unexpected happens.
- Clear and professional communication skills, both written and verbal.
- Comfort with technology, including CRM or lead management systems, email tools, and call handling software.
- A proactive, team-oriented mindset—you anticipate challenges and work collaboratively to solve them.
Responsibilities
- Be the go-to problem solver for escalated calls, using empathy and strong communication skills to resolve concerns.
- Partner with venue coordinators and field agents to address logistics and keep seminars running smoothly.
- Step in when a presenter doesn’t show up, quickly mobilizing solutions and alerting the right teams.
- Manage the seminar reservations inbox, responding to inquiries and fixing booking errors with accuracy and care.
- Support inbound and outbound calls, especially during high-volume periods, and create new reservations when opportunities arise.
- Monitor quality issues in our systems, flagging them to ensure the highest standards of service.
- Collaborate across teams to make sure every seminar experience reflects our commitment to customer service excellence.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) program with a company match
- Paid time off
- Company-paid short-term disability
- Company-paid long-term disability
- Company-paid basic life insurance
- Free MASA membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
