SEMHC MANAGER (93010861)

HHC•Indianapolis, IN

6d•Onsite

About The Position

Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services. FLSA StatusExempt Job Role SummaryThe SEMHC Manager manages and coordinates day-to-day activities of service areas and teams. This position works with the team in setting goals and makes recommendations regarding additions to program and/or reallocation of staffing resources. This position also establishes quality/outcome indicators for programs and regularly assesses progress, reporting outcomes to the Leadership Team. Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values.

Requirements

Master’s degree in social work, psychology, counseling or health administration
Five years of experience in a healthcare setting
A minimum of two years of management/supervision experience
Valid Indiana driver’s license that meets Eskenazi Health’s driving policy requirements
Crisis Services Only: Active Indiana license in good standing as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Psychologist with Health Service Provider in Psychology (HSPP) endorsement
Inpatient Services Only: Active Indiana registered nurse license in good standing
Inpatient Services Only: Bachelor’s of science in nursing required; Master’s in psychiatric mental health nursing preferred
Opioid Treatment Program Only: Must have experience and training to safely manage therapeutic services to patients and to provide therapeutic services to patients receiving Opioid treatment medication

Nice To Haves

Advanced knowledge of behavioral health
Advanced knowledge of substance use disorder and/or co-occurring disorders
Knowledge of medical terminology appropriate for clinical program
Knowledge of client/patient rights and responsibilities
Knowledge of current best practices and evidence-based practices for service areas
Must meet all population-specific competencies for role and service areas
Understanding of Joint Commission, Division of Mental Health and Addiction, and other regulatory requirements
Inpatient Services Only: Must demonstrate competence to participate in interdisciplinary formulation of individual care plans and to direct, monitor, and evaluate the provision of nursing care
Proficiency in technology and information systems, and applications pertinent to service areas
Extract, analyze and interpret data
Communicate clearly and concisely in written and verbal communications
Advanced supervision and team building skills
Advanced problem solving skills
Efficient critical thinking and problem-solving skills
Teach, support and mentor others based upon others’ learning needs and styles
Use communication appropriate to the audience
Develop, implement, and drive plans in service areas and as assigned
Perform safety interventions such as cardiopulmonary resuscitation (CPR) and physical safety interventions required for service areas
Provide hands-on client care
Lift a minimum of 15 lbs
Work cooperatively in a multidisciplinary team
Perform as an agent of change and lead team cohesively through change
Respond to customer satisfaction concerns in an effective manner
Manage multiple priorities and tasks in a high stress environment
Identify, engage and establish effective partnerships with both internal departments and external agencies
Apply UR/UM data to client care decisions, and to lead other staff in doing so

Responsibilities

Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values.
Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
Manages and coordinates day to day activities of service areas and teams
Continually assesses efficiency of programs and makes needed adjustments to ensure operational success
Oversees personnel from multiple disciplines
Works with the team in setting goals, and makes recommendations regarding additions to program and/or reallocation of staffing resources
Endorses and models a strengths-based, community centered model of care
Provides administrative and/or clinical supervision to employees
Leads consumer satisfaction and performance improvement initiatives
Establishes quality/outcome indicators for programs and regularly assesses progress, reporting outcomes to the Leadership Team
Establishes, monitors and manages the budget for area of responsibility
Supplies financial reporting data to finance staff in a timely manner (forecasts, variance reports etc.)
Ensures that client care follows established best practices
Evaluates personnel and ensures professional development initiatives
Makes recommendations and participates in the process of hiring, transfers, personnel actions and terminations
Monitors all facilities and programs associated with the manager, assuring that their operation meets all regulatory requirements
Manages all contracts, grants and service agreements, fulfilling any internal or external reporting requirements