Seller Experience Advisor

SBD Housing Solutions•Blue Springs, MO

About The Position

SBD Housing Solutions is seeking a Seller Experience Advisor to join their team. This role is ideal for a customer service-oriented individual who enjoys interacting with people and values process. As the initial point of contact, the Seller Experience Advisor will handle inbound calls from homeowners interested in selling their properties. Key responsibilities include qualifying assets, addressing client inquiries, educating clients on the company's value proposition, and scheduling appointments for the acquisition team. The ideal candidate is communicative, coachable, process-oriented, and a connector who builds relationships and supports teamwork.

Requirements

Experience in customer service, or inbound sales environments
Expert customer service and interpersonal skills
Collaborates effectively with consistent communication to cultivate long-term relationships and influence others
Ability to work and perform in a growing, team-oriented environment
Exceptional verbal and written communication skills
Highly motivated to reach set targets and goals
Highly organized with the ability to manage multiple tasks
Proficient in utilizing Microsoft Office Suite

Nice To Haves

Experience in Salesforce

Responsibilities

Pre-qualify incoming leads and identify appointment opportunities windows
Educate prospects on SBD value proposition and build rapport
Complete Quality Assurance follow-up calls on scheduled appointments to ensure the exceptional customer experience
Develop new business relationships with homeowners and wholesalers to expand prospect database
Follow up with prospects via email and phone to generate qualified leads
Create and maintain a prospective and past client database to ensure all leads are organized and up to date
Track and report daily/weekly/monthly KPIs for the company scorecard

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