Ticket Seller

ASM Global•Fort Worth, TX

1d•Onsite

About The Position

ASM Global, a leader in privately managed public assembly facilities, is seeking a Ticket Seller for Cowtown Coliseum in Fort Worth, Texas. This part-time, non-exempt position is responsible for accurately selling tickets for various shows and events, handling payments, maintaining sales reports, and providing excellent customer service. The role involves opening and closing ticket windows, managing reservations, and providing information about events and coming attractions. The ideal candidate will demonstrate strong customer service skills, the ability to work independently, and proficiency in handling cash and basic computer operations.

Requirements

High school diploma or general education degree (GED)
1 to 3 months related experience and/or training Or equivalent combination of education and experience
Ability to count money, make change accurately
Ability to listen and follow instructions
Ability to input data into a computer to record sales transactions
Good communications skills. Listens and gets clarification; Responds well to questions.
Able to read and interpret written information
Good problem-solving skills and organizational ability
Ability to work independently and as a member of the team
Good customer service skills and sense of public relations
Basic computer knowledge
Ability to work the ticket window with minimal supervision
Ability to work flexible hours including daytime, evening, weekends, and holidays, as needed
Must be able to speak, read, and write English
Must have professional attitude and appearance

Nice To Haves

Box office or guest services background preferred
Experience in computerized ticket systems preferred

Responsibilities

Opens and or closes ticket window as required.
Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Completes daily ticket sales report.
Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
Fills reservations for seats by telephone or mail, handles Will Call window according to procedures, or other related duties as assigned by supervisor.
Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating, and events.
Gives information concerning coming attractions.
Files various records and reports.
Performs related clerical work as assigned.