Ticket Seller

DECC • Duluth, MN

1d • Onsite

About The Position

The Box Office Ticket Seller uses strong customer service skills and a positive attitude to greet guests and sell tickets using Ticketmaster and TicketWeb. This position is part-time with a schedule based on DECC event needs, approximately 10-28 hours per week, and is an at-will employment. The Duluth Entertainment Convention Center (DECC) is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability. It is home to various cultural and sports organizations and is committed to sustainability, aiming to bring economic and environmental benefits to the city. The mission is to host events, create experiences, and drive the regional economy, with values of Community, Hospitality, Excellence, and Fun.

Requirements

• At least one year of customer service experience with the public is required.
• At least one year of cash handling and payment card experience are required.
• Ability to complete basic math skills.
• Established excellent verbal and written communication skills.
• Ability to learn point of sales systems.
• Must be able to multi-task and adapt quickly to change.
• Ability to work individually and/or with a team.
• Excellent organizational skills and attention to detail.
• Must be 18 years of age or older.
• Successful completion of reference checks.
• Successful completion of a background check.
• Successful completion of a drug test, if applicable.

Nice To Haves

• Knowledge point of sale systems such as Ticketmaster and/or Ticket/Web

Responsibilities

• Sell tickets via Ticketmaster and Ticket Web platforms.
• Provide exceptional customer service to all guests and visitors and maintain a professional and friendly demeanor.
• Accept payments for ticket orders by cash or payment card transactions.
• Responsible for maintaining an accurate till and records; accurately handle cash, add, subtract multiply or divide in all units of measure.
• Handle difficult customer situations, respond to requests for service and assistance, and provide accurate information for guest inquiries.
• Maintain accurate daily records and reports for the Box Office including event files, ticket ledgers, daily sales figures, event information documents, and seating charts.
• Follow all health and safety protocols.
• Attend in-person and electronic training sessions as assigned.
• Performs related duties provided by the Box Office Manager and Assistant Box Office Manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees