Sell-Side Customer Success Manager

Experian • New York, NY

4d • Hybrid

About The Position

Experian is a global data and technology company that helps redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market. As a Sell-Side Customer Success Manager, you will manage existing customer relationships by guiding the successful execution of data services and advertising campaigns. You will be the day-to-day lead for client projects, ensuring seamless coordination and delivery across our teams. Your role will involve educating clients and prospects on data assets, audience strategies, and industry best practices, providing ongoing consultation to uncover challenges and recommend solutions. You will communicate with clients through weekly status calls and occasional travel, develop solutions aligned with clients' advertising goals, and identify opportunities to expand partnerships. You will also oversee sales revenue targets in partnership with the Account Executive, collaborate on account planning to identify new data-driven sales opportunities, and complete standard contracts, renewals, and service agreements. Providing regular updates on projects to Sales Leadership, partnering with the Service Delivery team to scope project requirements and delivery methods, and working with Pricing to determine project costs and obtain quotes are also key responsibilities. You will collaborate with various internal teams, including Operations, Legal, Compliance, and Finance, to ensure smooth execution and stay informed on industry trends by engaging with newsletters, trade publications, and other sources. Building relationships across all clients, prospects, and internal departments is crucial. You will report to Experian's Senior Sales Director. The preferred location for this role is New York.

Requirements

• Bachelor's degree (or equivalent experience).
• An interest in ad tech or digital marketing.
• Organizing and prioritizing your own tasks.
• The ability to manage a large portfolio of fast‑moving projects.
• Analyzing data and presenting industry‑specific insights.
• Expertise in Excel (can maintain complex spreadsheets), PowerPoint.
• Ability to travel up to ~20% (if located outside NYC).

Responsibilities

• Manage existing customer relationships by guiding successful execution of data services and advertising campaigns.
• Be the day‑to‑day lead for client projects, ensuring seamless coordination and delivery across our teams.
• Educate clients and prospects on data assets, audience strategies, and industry best practices; provide ongoing consultation to uncover challenges and recommend solutions.
• Communicate with clients, including weekly status calls and occasional travel.
• Develop solutions aligned with clients' advertising goals and identify opportunities to expand partnerships.
• Oversee sales revenue targets in partnership with the Account Executive.
• Collaborate on account planning to identify new data‑driven sales opportunities.
• Complete standard contracts, renewals, and service agreements.
• Provide regular updates on projects to Sales Leadership.
• Partner with the Service Delivery team to scope project requirements and delivery methods.
• Work with Pricing to determine project costs and obtain quotes.
• Collaborate with our teams—including Operations, Legal, Compliance, and Finance—to ensure smooth execution.
• Stay informed on industry trends by engaging with newsletters, trade publications, and other sources.
• Build relationships across all clients, prospects, and internal departments.

Benefits

• Great compensation package and incentive plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level