Self-Storage Rental Agent

Traver Companies•Tallahassee, FL

6h•$0 - $18•Onsite

About The Position

XPS Solutions is seeking experienced self-storage professionals to join their team as Self Storage Rental Agents. This role focuses on providing customer service and sales support over the phone and via chat, helping customers find storage solutions without the physical demands of on-site property management. The company emphasizes a supportive, tech-savvy, and people-first environment, leveraging 25 years of experience in supporting self-storage facilities.

Requirements

One year of self-storage experience is required.
Sales experience is required.
Familiarity with what a conversion rate is.
2+ years in customer service overall.
Strong communication skills—both written and spoken.
The ability to "assume a sale" and overcome objections" with confidence.
Typing speed of at least 35 WPM.
Ability to multitask across multiple screens in a fast-paced environment.
High school diploma or equivalent.
Patience, active listening, attention to detail, and a professional, friendly attitude.

Responsibilities

Answer inbound calls and provide quotes, take payments, and guide customers through the move-in process.
Make outbound calls to follow up on missed opportunities.
Provide real-time support to customers communicating via chat.
Help customers find the right unit with empathy and enthusiasm.
Transition someone from "I am calling around for pricing..." to "Yes, I am ready to rent. Please send me the lease..."
Record accurate customer information and handle transactions securely.
Meet or exceed performance goals (with bonus potential!).
Be a positive representative of our clients brand—every call, every time.

Benefits

Starting at $18/hour
Monthly bonus pay opportunities
Cafeteria/market allowance for on-campus team
Semi-monthly pay (paid twice per month)
Paid training (typically 5 days)
401(k) with match
Medical, Dental, Vision
Paid vacation & sick time
Life and disability insurance options
Office Amenities: Take advantage of our robust break room, communal spaces, and occasional lunches or treats provided by the company.
Snacks: Our on-site pantry has a wide variety of snacks, ready-to-eat meals, and drinks. Each on-site team member gets a monthly credit to use for the pantry.
Team Connection: Daily in-person collaboration fosters stronger relationships and mentorship opportunities.
Company Culture: Enjoy the energy of a thriving workplace culture—celebrations, recognition events, and spontaneous team moments.
Access to Resources: Immediate access to support teams, leadership, and onsite tools helps resolve challenges quickly.
Professional Development: Participate in live training sessions, workshops, and leadership shadowing.
Immersive Onboarding: Ideal for new team members wanting hands-on training and direct engagement with peers.