UNIV- Self Pay Manager - College of Dental Medicine
About The Position
The Self-Pay Manager provides leadership and operational oversight of the College of Dental Medicine's self-pay accounts receivable and patient account functions, ensuring effective management of collections, account resolution, deposits, refunds, credit balances, and regulatory compliance. Reporting to the Senior Director of Finance and Administration, this position develops departmental goals, policies, and performance standards to optimize revenue cycle operations, improve accounts receivable performance, and enhance the patient financial experience. The Self-Pay Manager leads and develops a high-performing team through effective recruitment, training, performance management, and employee development while fostering a culture of accountability and continuous improvement. This role collaborates with Finance, Human Resources, faculty, staff, and clinical departments to resolve complex account issues, ensure compliance with institutional and regulatory requirements, and drive operational efficiencies that support the financial objectives of the College of Dental Medicine.
Requirements
- A bachelor’s degree and four years professional experience in a related area such as accounting, auditing, finance or commercial lending.
- A job-related bachelor’s degree with multiple accounting courses may be substituted for two years of the required work experience.
- Computer literacy.
Responsibilities
- Provide strategic oversight of receivables management activities, ensuring timely follow-up on guarantor accounts, claims status monitoring, and appeals to optimize collections and reduce aging accounts.
- Monitor and analyze accounts receivable trends, proactively identifying significantly overdue accounts, escalating issues as appropriate, and implementing corrective actions in accordance with state regulations and policies.
- Ensure the timely and accurate generation of patient statements and other account-related correspondence while promoting exceptional customer service and communication standards.
- Oversee the investigation and resolution of credit balance accounts, ensuring compliance with regulatory requirements and organizational policies.
- Direct refund processing activities and maintain adherence to CDM, MUSC, and South Carolina State policies, ensuring appropriate controls and compliance.
- Provide leadership and oversight for deposit processes, ensuring accurate preparation, verification, and submission of deposits.
- Ensure effective internal controls through oversight of deposit reconciliation activities, maintaining compliance with segregation-of-duties requirements and financial standards.
- Drive continuous process improvement initiatives, leveraging performance metrics and operational insights to enhance revenue cycle efficiency, strengthen compliance, and improve the overall patient financial experience.
- Lead the delivery of efficient and effective accounts receivable operations on behalf of member clients, maximizing reimbursement outcomes and supporting overall CDM revenue cycle performance.
- Leads, directs, and oversees self-pay staff, fostering a high-performing, accountable, and results-driven team environment.
- Oversee all personnel-related activities, including recruitment, onboarding, training, performance management, employee development, retention, and succession planning.
- Establishes clear performance expectations, monitors productivity and quality metrics, and ensures timely and thorough documentation of performance concerns.
- Collaborate with HR Manager and the Senior Director of Finance and Administration to address employee relations matters and implement appropriate corrective actions, including coaching, performance improvement plans, progressive discipline, and termination when necessary.
- Leads the orientation and onboarding process for new self-pay staff, ensuring comprehensive training and successful integration into department operations.
- Develops and implements ongoing training and professional development programs to maintain staff competency and ensure compliance.
- Promotes continuous learning and process improvement initiatives to equip staff with the knowledge, tools, and resources necessary to achieve operational excellence and organizational goals.
- Sets specific and measurable objectives for the A/R team and evaluates progress, oversees implementation of objectives, identifies any barriers to reaching these objectives, and creates resolutions to overcome these barriers and achieve objectives.
- Develop policies and procedures and update as appropriate.
- Monitors collection and A/R aging reports to ensure A/R balances are actively worked, collected, and resolved timely.
- Investigates account errors to ensure errors are resolved on a timely basis; including root cause analysis and solutions.
- Provides day-to-day oversight of patient account maintenance processes including collections, deposits and reconciliation, credit balances, refunds, and account resolution; including a variety of account adjustments related to clinic requests, legal notifications, institution corrections, and policy adherence.
- Provide guidance and support to CDM faculty, staff, and students on accounts receivable matters, account management, accounting and coding questions, and compliance with university financial policies and procedures.
- Special projects as needed.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
