Self-Image Consultant- Duke University Hospital

Duke Careers•Durham, NC

12d•Onsite

About The Position

Duke Cancer Patient Support Program self-image team provides specialty services to patients facing cancer and cancer survivors coping with the impact of cancer treatment on their lives. The self-image consultant provides education, support, and personalized recommendations for products and services.

Requirements

High School Diploma
Two years of customer service experience.

Responsibilities

Provide self-image consultations to patients.
Education about topics such as hair loss, scalpcare, hair care; and skin changes.
Education about available products and services (such as prosthetics and orthotics, wigs, skin care products, make-up products, scarves, hats, clothing, self-image counseling, sexual health and intimacy services).
Personalized recommendations for self-image products based on patient preference.
Education/hands-on training for patients re: wig care, hair care, skin care, scalp care, make-up techniques, scarf tying, clothing options, etc.
Support to patients and family members coping with impact of treatments (radiation therapy; chemotherapy; surgery; etc.).
Education about, and referral to, support services, as needed.
Retail responsibilities, such as opening and closing of store and register(s); sales transactions.
Balancing cash drawer and credit card transactions, make bank deposits, daily sales documentation and reporting.
Merchandise and in-kind donation inventory intake.
Upkeep of product displays.
Site-specific supervision and training of volunteers.
Maintaining clean, safe environment for patients and their family members.