Self-Help Legal Access Center Operations Manager

Neighborhood Legal Services of Los Angeles County • Los Angeles, CA

9m • $71,000 - $89,000 • Hybrid

About The Position

Neighborhood Legal Services of Los Angeles County (NLSLA) seeks a highly organized and collaborative Self-Help Operations Manager to support the expanding operational needs of its Self-Help Legal Access Centers. This role is critical to ensuring effective service delivery for staff who are both co-located within Los Angeles County Courthouses and providing remote assistance to the community. The Self-Help team delivers essential legal information, education, and support to individuals navigating the legal system, both in person and through virtual platforms.

Working closely with the Supervising and Associate Supervising Attorneys, the Operations Manager will develop and maintain the systems that support volunteer coordination, data reporting, and day-to-day service delivery. This includes improving workflows, enhancing data and tracking tools, updating centralized resource materials, and facilitating communication between in-person and remote teams.

This role is well-suited for someone who excels at bringing structure to complex environments, communicates effectively with teams and external stakeholders, and is motivated by the opportunity to strengthen systems that directly support the community.

In this role, you would report to the Supervising Attorney. This position is exempt.

Requirements

• Minimum of three (3) years of relevant experience in operations and/or as a paralegal.
• A bachelor’s degree (or at least 5 years of relevant experience if no degree).
• Demonstrated experience improving systems, workflows, or operational processes in a fast-paced or high-volume environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.
• Comfort and proficiency with technology, including the ability to learn new platforms, troubleshoot issues, and help others navigate system tools.
• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and maintain positive working relationships.
• Ability to work independently, exercise sound judgment, and take initiative while also contributing effectively to a team environment.
• Empathy, cultural humility, and a commitment to supporting people from diverse backgrounds and lived experiences.
• Proficiency with Microsoft Office, Windows, business communication platforms, and web-based case management systems (e.g., LegalServer or similar).

Nice To Haves

• Are bilingual in Spanish, due to the high number of Spanish-speaking residents in the community, or in any of the other Los Angeles threshold languages, which is highly valued in our community outreach efforts.
• A degree in a relevant field, for example Public Administration or Business Administration.
• A professional certification in Project Management.
• Have worked in a legal services firm or other non-profit.
• Have strong understanding of technology and how it can be used to improve the existing systems.

Responsibilities

• Maintain, strengthen, and create systems for volunteer recruitment, onboarding, and training to ensure consistency in service delivery.
• Serve as a primary point of contact for volunteers, community members, and staff regarding volunteer logistics.
• Maintain and improve data collection, reporting, and ensuring staff and partners are in compliance.
• Generate regular reports and data summaries for grants, funders, and internal evaluation.
• Support daily Center operations and provide on-site coverage as needed during high-volume periods, staff absences, or emergencies.
• Oversee the management of on-site office supplies, equipment, and inventory, ensuring systems are in place for timely ordering, tracking, and coverage.
• Develop, maintain, and update shared resources and operational materials for staff and self-help litigants; collaborate with other NLSLA teams to exchange and align resource materials.
• Proactively identify opportunities for automation and process improvement to enhance the efficiency, accuracy, and smooth operation of the department.
• This position is designated as hybrid. Employees are required to work on-site a minimum of two (2) days per week, with the remaining time eligible for remote work as business needs allow. Specific in-office days may be set by the department or manager to support team collaboration and organizational priorities.
• Travel to NLSLA program offices, courthouses, and other locations throughout Los Angeles County may be required.

Benefits

• Competitive Salary: $71,000–$89,000, based on experience.
• Generous Time Off: 15 paid holidays, 2 to 5 weeks of vacation depending on seniority, and 12 days of sick leave. Exempt employees are eligible for compensatory time in accordance with company policy.
• Comprehensive Benefits:
• Medical, dental, and vision insurance with a variety of plan options.
• Basic Life and AD&D Insurance, Long-Term Disability Insurance.
• 403(b) retirement plan with employer contributions and options for voluntary contributions.
• Monthly bilingual supplement for qualified employees.
• A Culture of Inclusion: We are committed to fostering a respectful, inclusive work environment where everyone can thrive.
• Perks: Technology reimbursement to help you stay connected and equipped to do your best work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees