Self Checkout Clerk
About The Position
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. Our Self-Checkout Clerks play a key role in keeping the front end of the store running smoothly by guiding customers through the self-checkout experience and stepping in whenever a helping hand is needed. In this role, you'll combine friendly customer service with a solid understanding of register operations to make checkout quick, easy, and enjoyable for every customer. If you enjoy working with people, stay calm under pressure, and take pride in delivering a great experience, we'd love to have you on our team.
Requirements
- Follow detailed written or verbal instructions and work through tasks with a few concrete variables
- Perform arithmetic calculations involving fractions, decimals, and percentages
- Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing
- Work effectively as part of a team to deliver a great customer experience
- No education or experience requirements; we will provide all the training you need to succeed
- Frequently stand and walk throughout a shift in sales, food service, or delivery areas
- Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
Responsibilities
- Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
- Assist customers at self-checkout lanes, educating them on how to use the equipment and ensuring their orders are processed accurately and efficiently
- Perform product scanning and order processing with occasional bagging and ensure proper handling of all forms of tender and coupons
- Operate the cash register accurately when needed and process all payment types including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions
- Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed
- Ensure compliance with local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets
- Assist courtesy personnel and support drive-up and carry-out service as needed
- Stay knowledgeable of item look-up numbers, department numbers, item features, and weekly ad price changes and sale items
- Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and take customers to items when requested
- Keep the register and self-checkout area clean, ensure adequate supplies are available, and report improper cash levels in the cash drawer
- Verify register balances at the beginning and end of each shift where applicable
- Communicate clearly on the intercom or telephone and answer customer questions, following up with appropriate personnel as needed
- Stay aware of your surroundings to support store safety and security
- Assist store management with displays and decorations for special promotions and events as needed
- Assist in other areas of the store as needed and take on special projects as assigned
- Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
- Report to work when scheduled and on time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
