Self Checkout Clerk

Hy-Vee, Inc.•Ames, IA

4d•Onsite

About The Position

Our Self-Checkout Clerks play a key role in keeping the front end of the store running smoothly by guiding customers through the self-checkout experience and stepping in whenever a helping hand is needed. In this role, you'll combine friendly customer service with a solid understanding of register operations to make checkout quick, easy, and enjoyable for every customer. If you enjoy working with people, stay calm under pressure, and take pride in delivering a great experience, we'd love to have you on our team.

Requirements

Follow detailed written or verbal instructions and work through tasks with a few concrete variables
Perform arithmetic calculations involving fractions, decimals, and percentages
Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing
Work effectively as part of a team to deliver a great customer experience

Responsibilities

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Assist customers at self-checkout lanes, educating them on how to use the equipment and ensuring their orders are processed accurately and efficiently
Perform product scanning and order processing with occasional bagging and ensure proper handling of all forms of tender and coupons
Operate the cash register accurately when needed and process all payment types including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions
Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed
Ensure compliance with local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets
Assist courtesy personnel and support drive-up and carry-out service as needed
Stay knowledgeable of item look-up numbers, department numbers, item features, and weekly ad price changes and sale items
Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and take customers to items when requested
Keep the register and self-checkout area clean, ensure adequate supplies are available, and report improper cash levels in the cash drawer
Verify register balances at the beginning and end of each shift where applicable
Communicate clearly on the intercom or telephone and answer customer questions, following up with appropriate personnel as needed
Stay aware of your surroundings to support store safety and security
Assist store management with displays and decorations for special promotions and events as needed
Assist in other areas of the store as needed and take on special projects as assigned
Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
Report to work when scheduled and on time