PT Self-Checkout Ambassador

Ahold Delhaize • Carrollton, TX

10d • Onsite

About The Position

The Self-Checkout Ambassador is responsible for assisting customers in using the self-checkout (SCO) stations effectively, ensuring a fast and easy checkout experience. This role involves guiding customers on proper SCO usage, including the hand scanner, monitoring the checkout process to ensure accurate scanning and item placement, and providing prompt assistance for various needs such as voids and age verifications. The ambassador also maintains the cleanliness and stock of the SCO area, ensuring supplies like bag supplies, receipt paper, and hand baskets are readily available. The expectation is to provide service comparable to traditional cashier lanes, moving efficiently through the SCO area to assist customers.

Requirements

• Ability to assist customers on how to use SCO properly.
• Ability to use the hand scanner.
• Ability to react quickly and assist customer needs.
• Ability to monitor SCO and watch for BOB and proper scanning.
• Ability to ensure customers properly scan items and place them in bags or the bagging area.
• Ability to engage with customers during approvals.
• Ability to maintain a clean and stocked SCO area.
• Ability to provide assistance as quickly as a traditional cashier.

Responsibilities

• Assist customers on how to use SCO properly, including the use of the hand scanner for a fast and easy checkout experience.
• React quickly and assist customer needs to create a fast and easy checkout experience.
• Show customers how to use the hand scanner for a fast and easy checkout experience.
• Monitor SCO as customers ring up groceries, watching for BOB (Be Back Later) and proper scanning by customers.
• Ensure the customer properly scans items and places them in the bag or appropriately places them in the bagging area if no bag is needed.
• Engage with the customer and make them aware during approvals (e.g., void, age verification), even when using the Mobile Attendant.
• Ensure every approval comes with a conversation.
• Maintain a clean and stocked SCO area, including bag supplies, receipt paper, trash, hand baskets, and carts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed