Select Commercial Lines Account Manager

The Jonus Group•Franklin, TN

About The Position

Seeking a dedicated and detail-oriented Select Account Manager to join a Commercial Lines – Select team. This role is pivotal in managing a high-volume book of small commercial accounts, ensuring efficient and accurate service delivery, and fostering strong client retention. The ideal candidate will thrive in a fast-paced environment, excel in standardized workflows, and consistently deliver an exceptional client experience.

Requirements

2–5+ years of experience in Commercial Lines (small commercial preferred).
Active Property & Casualty License (or ability to obtain).
Strong organizational and multitasking skills.
Proven ability to work effectively in a fast-paced, high-volume environment.

Responsibilities

Act as the primary point of contact for assigned Select accounts.
Respond promptly to client requests, process changes, and resolve issues.
Maintain strong client relationships through consistent and responsive service.
Handle billing inquiries, including AB invoices and DB issues.
Oversee the renewal process from start to finish, adhering to standardized timelines.
Prepare renewal documentation and review coverage with clients as needed.
Collaborate with the Team Lead or Marketing for accounts requiring market review.
Provide proposals, comparisons, and recommendations following inspections.
Process endorsements, certificates, audits, and policy changes.
Review policies and documents for accuracy.
Ensure all account activity is properly documented in AMS360.
Manage a high-volume book of business within defined capacity targets.
Prioritize tasks effectively to meet deadlines and service standards.
Support team efficiency through consistent execution of workflows.
Work closely with Assistant Account Managers (AAMs) for task delegation and workflow efficiency.
Escalate complex issues to the Team Lead as needed.
Coordinate with Marketing and carriers when required.