Security Training Manager

Golden Entertainment

6d•Onsite

About The Position

As the Security Training Manager, you are a key driver of operational readiness and professional excellence within the Security Department. You are responsible for developing and delivering comprehensive training that equips security officers with the skills and judgment needed to protect our guests, team members, and property. From use of force and arrest procedures to report writing and incident response, you ensure every officer is confident, capable, and compliant with all policies and legal standards. Your leadership directly shapes the effectiveness, consistency, and professionalism of the entire security team-making you an essential part of maintaining a safe, secure, and service-oriented environment across the company.

Requirements

Minimum 3 years of security, law enforcement, or related experience; includes leadership or progressive responsibility in instructor or training roles
Proven track record of effective decision-making under pressure and in dynamic environments
Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
Ability to adapt leadership style to support changing business needs and team dynamics
Commitment to fostering an inclusive, respectful, and high-performing workplace culture
Proactive problem-solving mindset with a focus on accountability and continuous improvement
Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
Demonstrated ability to prepare instructional materials, deliver structured training, and document results
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
At least 21 years of age
High School Diploma or Equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Alcohol Awareness Card
Nevada Gaming Registration
Drivers License
10 Year DMV History Report
Concealed Carry Weapon Permit
Frequently push/pull up to 75lbs
Frequently lift and/or carry up to 75lbs at floor, knee, waist, and chest levels
Regularly squat, kneel, reach, bend, twist
Regularly sit and work at a desk or computer
Frequently standing and walking
Occasionally run as situations dictate
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to use tools or equipment requiring a high degree of dexterity
Ability to ascend and descend stairs

Nice To Haves

Degree/certification preferred/required

Responsibilities

Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
Develop and deliver comprehensive lesson plans and training curriculum covering key competencies including use of force, arrest and detention procedures, report writing, and department protocols
Maintain accurate, up-to-date training files for all security personnel and conduct regular evaluations to assess skill retention, policy compliance, and performance
Serve as coordinator for the department's Field Training Program, ensuring new officers are properly mentored, assessed, and transitioned into active duty
Communicate regularly with security management to identify individual and departmental training needs and implement responsive development strategies
Review and revise training curriculum quarterly, in partnership with the Director of Security, to reflect evolving policies, procedures, and regulatory requirements
Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned