Security Team Specialist I

Commonwealth of Massachusetts•Worcester, MA

1d•Onsite

About The Position

The Worcester Recovery Center and Hospital (WRCH), operated by the Department of Mental Health, is seeking applicants for a Security Team Specialist I. The position conducts patrols to protect life and property and maintain a secure campus by ensuring compliance with applicable laws, rules, and regulations. It is a 40-hour position on first shift, 6:00 AM–2:00 PM. The listed days off are Sunday and Wednesday in Week 1, and Monday and Saturday in Week 2. WRCH is located on more than 20 acres in Worcester, Massachusetts, and provides intermediate and long-term inpatient care for adults and adolescents with serious and persistent mental illness, as well as specialized court-ordered evaluations. Services include a Deaf Inpatient Mental Health Service program. Applicants must have at least one year of full-time or equivalent part-time experience involving protection or security of buildings, equipment, or individuals, or an equivalent combination of experience and qualifying substitutions. An associate’s degree or higher in a related field may substitute for the required experience. A current, valid motor vehicle driver’s license at the class level required for the assignment may be required. Department of Mental Health applicants must obtain and maintain valid CPR, AED, and first aid certifications. A criminal background check will be completed for the recommended candidate before hire. Education, licensure, and certifications will be verified.

Requirements

At least one year of full-time or equivalent part-time experience in work involving the protection or security of buildings, equipment, or individuals, or an equivalent combination of experience and qualifying substitutions.
An associate’s degree or higher in a related field may substitute for the required experience.
Skill in dealing tactfully with others, including individuals under physical or emotional stress.
Ability to apprehend trespassers and law violators.
Ability to remain calm, make decisions, and act quickly in dangerous, stressful, or emergency situations.
Ability to exercise discretion when handling confidential information.
Demonstrated ability to document reports, gather information through questioning and interviews, and examine records and documents.
Must obtain and maintain valid CPR, AED, and first aid certifications as a Department of Mental Health applicant.
May be required to hold a current, valid motor vehicle driver’s license at the class level specific to the assignment.
Must complete a criminal background check before hire.
Education, licensure, and certifications will be verified.

Nice To Haves

Prior security experience in a health care facility.
Ability to solve problems and relate positively and professionally to hospital staff, constituents, and other community members.
Ability to recognize the cultural diversity of the campus community and ensure sensitive and equitable treatment of people who work at or visit the campus.
Bilingual or multilingual fluency.

Responsibilities

Patrol hospital buildings, grounds, and adjacent areas at regular intervals to guard against trespass, theft, fire, and property damage.
Exercise police powers to detect and apprehend law violators, and investigate accidents and complaints.
Maintain order among visitors and staff and control motor vehicle traffic on hospital grounds, including parking and speeding.
Take measures to prevent unauthorized use of hospital roads and parking facilities.
Screen visitors, direct traffic, and enforce parking controls.
Provide personal protection as required, search for missing goods and persons, conduct surveillance, and investigate complaints and reports of suspicious activity.
Assist during emergencies, including heavy snowstorms and internal or external disasters, and call for professional assistance.
Facilitate in-service training as needed on fire and crime prevention and basic safety standards and practices for hospital personnel, staff, and outside agencies using hospital buildings or grounds.
Coordinate maintenance of firefighting equipment, alarm systems, and other safeguards; report defects and request repairs to support compliance with safety standards and requirements.
Monitor the hospital switchboard, gauges, and alarm indicator panels, and take necessary action in the event of a malfunction or alarm, including system resets.
Prepare reports on investigations and noteworthy incidents during the tour of duty.