Security Systems Service Technician

Vector Security and Vector Security Networks Career•Richmond, VA

14d•Onsite

About The Position

At Vector Security, we are seeking a Security Systems Service Technician to join our team. This role involves diagnosing, repairing, programming, and upgrading commercial security systems, including intrusion, fire, CCTV, and access control. The position requires advanced expertise in evaluating system malfunctions, supporting both hardwired and wireless security solutions, and resolving complex technical issues, including network-related problems and basic system integrations. The ideal candidate will have hands-on experience with current and legacy security and fire platforms, a working knowledge of video surveillance systems, and strong communication skills. In addition to providing technical leadership, this role may involve mentoring junior technicians and sharing technical knowledge to enhance the team's capabilities.

Requirements

High School Diploma or equivalent - required.
State Licensing - required.
Valid driver’s license with an acceptable driving history.
Minimum of 2 years responding to scheduled service calls and emergency dispatches, carrying out necessary low-voltage wiring repairs and hardware replacements.
Experience servicing commercial access control, Fire Systems, CCTV, intrusion detection, and integrated security systems.
Strong troubleshooting and diagnostic skills with both electronic security and IP network environments.
Knowledge of low-voltage wiring, networking fundamentals, and security software platforms.
Excellent customer service, communication, and problem-solving abilities.
Ability to work independently and manage multiple service calls effectively.
Must be able to effectively communicate with various individuals professionally to provide superior customer service.
Must be able to understand the technical functionality of various systems learned via hands-on instruction.
Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.
Hands-on experience with manufacturers such as alarm.com, Bosch, DSC, DMP, Honeywell, FireLite, Potter, Brivo, Silent Knight, Hanwha, Hikvision.

Nice To Haves

3 – 5 years of industry experience - preferred.
ESA Certified Alarm Technician Level 2 or equivalent - preferred.
NICET Level I – preferred.

Responsibilities

Diagnose, troubleshoot, repair, and maintain commercial security systems, including access control, video surveillance (CCTV), intrusion alarms, intercoms, and related low-voltage systems.
Respond to service calls in a timely and professional manner to resolve customer issues and minimize system downtime.
Perform preventive maintenance inspections and system testing to ensure optimal performance and compliance with manufacturer specifications.
Inspect, replace, and upgrade system components, devices, and equipment as required.
Program and configure security systems, controllers, cameras, readers, and associated software platforms.
Document service activities, repairs, maintenance findings, and recommendations.
Communicate effectively with customers regarding system status, repair options, and service recommendations.
Ensure all work is completed in accordance with company standards, industry regulations, and safety requirements.
Coordinate with field supervisors, dispatch, and technical support teams to resolve complex service issues.
Maintain inventory of service parts, tools, and equipment necessary to complete assigned work orders.
Provide customer training and technical guidance on system operation and basic troubleshooting.
Identify and recommend system enhancements, upgrades, and additional services to improve security and system performance.
Stay current on emerging technologies, products, and best practices within the electronic security industry.
Participate in on-call rotations and emergency service response as required.