Commercial Security Systems Service Technician

Fortis Fire & Safety • Northbrook, IL

4d • Onsite

About The Position

LaMarco Systems in Northbrook, IL is seeking an experienced Commercial Security Systems Service Technician responsible for the service, maintenance, troubleshooting, and programming of commercial low-voltage systems. These systems include intrusion alarms, video surveillance, access control, networking, and related security technologies. The ideal candidate should also have basic knowledge of commercial fire alarm systems and a strong interest and ability to receive additional training and expand their fire alarm expertise.

Requirements

• Minimum of two years of experience servicing, troubleshooting, installing, and programming commercial access control, intrusion alarm, and/or IP video surveillance systems.
• Basic knowledge of commercial fire alarm systems.
• Ability and willingness to learn fire alarm installation, service, testing, inspection, troubleshooting, and programming.
• Strong troubleshooting, problem-solving, and diagnostic skills.
• Experience with CCTV, access control, card readers, electronic locking hardware, intrusion alarms, networking, servers, and system programming.
• Solid understanding of basic computer networking, hardware, software, and system diagnostics.
• Ability to learn new software, equipment, and technologies quickly.
• Strong communication and customer-service skills.
• Ability to work independently, manage service priorities, and complete documentation on time.
• Ability to meet company driving eligibility requirements, including holding a valid driver’s license and maintaining an acceptable motor vehicle record.
• Must possess or qualify for a Permanent Employee Registration Card (PERC) from the State of Illinois.

Nice To Haves

• Manufacturer-specific product knowledge and installation or programming experience with systems such as Bosch, BlueBox, Brivo, Eagle Eye, Exacq, S2, and Schlage Engage is preferred.

Responsibilities

• Provide technical support to internal and external customers.
• Troubleshoot, service, and resolve issues involving CCTV, access control, card readers, locking hardware, intrusion alarms, servers, software, and system programming.
• Assist with basic fire alarm service and troubleshooting based on current experience and training.
• Participate in ongoing training to develop stronger fire alarm knowledge and technical capabilities.
• Complete all required service documentation accurately and promptly through the company's electronic CRM system.
• Follow the daily service schedule provided by the Service Coordinator or Service Manager using a company-issued mobile device.
• Deliver professional, courteous service and system training to customers.
• Participate in continuous technical and job-related education.
• Maintain accurate records of parts and equipment inventory.
• Operate a company vehicle safely and responsibly.
• Participate in the on-call rotation and work overtime when necessary.
• Follow all applicable safety procedures, industry standards, and company policies.

Benefits

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed