Security Systems Project & Integration Specialist

Carvana•Atlanta, GA

2d•$60,000 - $70,000

About The Position

The Security Systems Project & Integration Specialist is a client-facing role on Carvana’s Safe and Secure Team. The position supports the execution of Safe and Secure Operations Strategy, focusing on technology health, operational effectiveness, problem solving, and cross-functional collaboration. The Specialist supports the Manager, Safe and Secure Operations Strategy in ensuring that technology functions properly and that Safe and Secure processes support business needs and objectives. The role helps oversee pilots and implementation of strategic security solutions, evaluates their effectiveness, and leads post-pilot deployment efforts. It also provides customer support for Safe and Secure technology, assists with installation and configuration of commercial electronic security systems, analyzes performance data, supports KPI improvement, and documents standards and troubleshooting solutions. Travel to sites may be required to support pilot installations and vendors, oversee system operation, and confirm compliance with company requirements.

Requirements

Bachelor’s degree from an accredited college or university; ideally in business, finance, or criminal justice.
At least 5 years of experience in corporate, public, or military security systems operations, installation, and/or management, including physical security access control, video surveillance, and intrusion detection systems.
At least 2 years of project and/or program management experience.
Proficiency in data analysis and reporting using tools such as Excel, Google Sheets, and Tableau.
Strong experience with IP video management solutions, access control, and alarm monitoring systems.
Demonstrated ability to deliver consistent, high-quality customer service.
Ability to communicate effectively with remote users by phone or email and troubleshoot using remote connectivity tools, including when visibility is limited.
Ability to meet deadlines in a fast-paced environment with minimal direction.
Strong understanding of basic TCP/IP and Windows networking, including the ability to verify network connectivity.
Strong interpersonal and communication skills.
Ability to balance multiple priorities in a fast-paced environment.
Self-starter mentality.
Ability to read, write, speak, and understand English.

Nice To Haves

Experience with Wrike and/or MS Project project management software.
Current Internet Protocol (IP) video certifications and/or system knowledge.

Responsibilities

Execute the Safe and Secure Operations Strategy.
Support Safe and Secure standard operating procedures to maximize efficiency and effectiveness.
Manage multiple priorities, escalate significant issues to senior-level management, and provide recommendations for solutions.
Implement Operations technology capabilities and optimize the time required to make equipment fully operational.
Monitor KPIs, evaluate performance, and institute action plans to address lagging performance.
Implement solutions based on tactical, actionable information and data.
Use data to assess the Safe and Secure business and report key wins and opportunities to the leader; support tasks intended to improve metrics as directed.
Deliver customer service to internal and external customers and support Safe and Secure technology.
Develop functional knowledge of installing, programming, and configuring commercial electronic security systems and accessories, including access control, IP video, intrusion detection, low-voltage communication, and electronic locks.
Contribute to projects by developing evaluation criteria and conducting data analysis for deployment of existing physical security solutions and piloting alternatives.
Travel to sites when required to perform pilot installations, support vendors and Carvana associates, oversee installations, and verify systems operate to specifications and company requirements.
Review, create, and escalate Help Desk tickets, email inquiries, and calls; diagnose problems, gather information, work with solution providers, identify solutions, and document processes.
Document process and naming standards, how-to guidance, equipment information, and solutions to new problems, and share them with the team.
Read and interpret blueprints, diagrams, and schematics, and understand system specifications, software and system programs, and operational or product manuals.
Complete and submit required task-related activity, productivity records, sign-offs, and other documentation on time.
Listen to customer feedback and serve as a business partner to other departments within Safe and Secure.
Provide remote and phone support to internal customers and alternate technicians as needed.