Security Systems Project & Integration Specialist

Carvana•Atlanta, GA

About The Position

The Security Systems Project & Integration Specialist is part of Carvana’s Safe and Secure Team and supports programs and processes that protect associates and company assets at its facilities. The role focuses on security technology health, operational effectiveness, problem solving, and cross-functional collaboration. The Specialist supports the Manager, Safe and Secure Operations Strategy, helps oversee pilots and strategic solution implementations, assesses their effectiveness, and leads post-pilot deployment efforts. This is a client-facing support role that requires an energetic, service-oriented approach to helping people resolve security technology issues. The Specialist executes Safe and Secure operations strategy and standard operating procedures, supports technology deployments, monitors performance indicators, analyzes data, and recommends or implements actions to improve results. The role provides support for commercial electronic security systems, including access control, IP video, intrusion detection, low-voltage communications, and electronic locks. It also involves project evaluation and analysis, occasional site travel for pilot installations, vendor and associate support, remote troubleshooting, documentation, and timely completion of required activity records. The position is full-time and hourly, with a stated annual pay range of $60,000–$70,000. Carvana offers medical, dental, and vision benefits; a 401(k) with company match; additional perks; a wellness program; and opportunities for skill development and career growth. Hiring is contingent on passing a background check, and the role is not eligible for visa sponsorship.

Requirements

Bachelor’s degree from an accredited college or university; business, finance, or criminal justice is preferred.
At least 5 years of experience in corporate, public, or military security systems operations, installation, and/or management, including physical security access control, video surveillance, and intrusion detection systems.
At least 2 years of experience in project and/or program management.
Proficiency in data analysis and reporting using tools such as Excel, Google Sheets, and Tableau.
Strong experience with IP video management solutions, access control, and alarm monitoring systems.
Demonstrated ability to deliver consistent, high-quality customer service.
Ability to communicate effectively with remote users by phone or email and troubleshoot using remote connectivity tools, including when visibility is limited.
Ability to meet deadlines in a fast-paced environment with minimal direction.
Strong understanding of basic TCP/IP and Windows networking, including the ability to verify network connectivity.
Strong interpersonal and communication skills.
Ability to balance multiple priorities in a fast-paced environment.
Self-starter mentality.
Ability to read, write, speak, and understand English.
Successful completion of a background check is required.

Nice To Haves

Experience with Wrike and/or MS Project project management software.
Current Internet Protocol (IP) video certifications and/or system knowledge.

Responsibilities

Execute the Safe and Secure Operations Strategy and support standard operating procedures to maximize efficiency and effectiveness.
Manage multiple priorities, escalate significant issues to senior-level management as needed, and provide recommendations for developing and implementing solutions.
Implement operations technology capabilities and optimize the time required to make equipment fully operational.
Monitor KPIs, evaluate performance, and institute action plans to address lagging performance.
Implement solutions centered on actionable information and data, and use data to report wins and opportunities to the leader.
Provide support for assigned tasks intended to improve metrics.
Deliver customer service to internal and external customers and provide support for Safe and Secure technology.
Develop functional knowledge of installation, programming, and configuration of commercial electronic security systems and accessories, including access control, IP video, intrusion detection, low-voltage communication, and electronic locks.
Participate in projects and develop evaluation criteria and data analyses for deployments of current physical security solutions and pilots of alternatives.
Travel to sites when required to perform pilot installations, support vendors, partners, suppliers, and Carvana associates, and verify systems operate to specifications and company requirements.
Review, create, and escalate help desk tickets, email inquiries, and incoming calls; diagnose problems, gather information, work with solution providers, identify solutions, and document processes.
Document process and naming standards, how-to guidance, equipment information, and solutions to new problems, and share them with the team.
Read and interpret blueprints, diagrams, and schematics, and understand system specifications, software and system programs, and operational and product manuals.
Complete and submit required task-related activity, productivity records, sign-offs, and other documentation in a timely manner.
Listen to customer feedback and serve as a business partner to other departments within Safe and Secure.
Provide remote and phone support to internal customers and alternate technicians.