Security Systems Administrator II

Mountain America Credit Union•West Jordan, UT

1d•Onsite

About The Position

To perform duties as assigned to support the function of the Security Department; including project management, implementation and maintenance of security systems. Manage the setup and configuration of security system devices (Access Control systems, Surveillance Camera systems, and alarm systems). Daily administration including monitoring and responding to device issues, including device firmware updates and maintenance. Assist with device and application upgrades for the Surveillance, Access Control, and alarm systems. Assist with infrastructure incidents and requests regarding the security systems. Help provide technical documentation about the configuration of the security system environment. Communicate and assist internal customers through a variety of communication channels. Oversees project development and project management of security design and security system installation. Ability to manage several projects at a time, including working with outside vendors, construction team members, and other project stakeholders. Oversees the bid process for security projects. Ensures security products and costs are within MACU expectations and budget guidelines. Works with other departments in the design and building of new and existing MACU properties. Works with vendors to maintain working knowledge of industry innovations, practices and trends. Facilitates in resolving and analyzing issues to ensure quality service. Some overnight travel will be required. Perform other duties as assigned.

Requirements

4+ years of relevant experience in technical support, installation/service of security systems, and/or in an IT/IS role
Four-year college degree in business, IT, cybersecurity or similar technical field or 2 additional years combined experience in a security related setting.
Ability to obtain certifications in security programs; including March Networks, Axis, and DMP
DMP Alarm and Access Control Products
March Network DVR/NVR products
IP and Analog camera, and communications products
Axis, March, OnCam and similar IP camera systems
General knowledge of computer networking protocols, computer hardware, and software configuration.
Familiar with the Microsoft Office suite including Microsoft Teams
Familiar with Smartsheet for project tracking and inventory management
Familiar with a ticketing system used for tracking service and requests.
Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization
Ability to work both autonomously and collaboratively in a fast-paced environment
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
Adaptive to change, responds positively to altered circumstances or conditions
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies
Ability to communicate technical needs and solutions
Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
Strong technical, analytical, and interpersonal skills
Excellent problem solving, troubleshooting, research, and follow-up skills
Possess good verbal and written communication skills
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
Ability to stand, walk, kneel and crouch occasionally
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Nice To Haves

Previous experience in the financial services industry and/or Security Systems industry preferred

Responsibilities

Create and complete tickets within ServiceNow
Maintain and troubleshoot surveillance systems, access control and alarm systems
Install, program and maintain security systems and programs
Ability to manage multiple MACU projects at a time