Security Support Specialist

Dave & Buster's Inc.•Coppell, TX

3d•$40,620 - $54,160•Onsite

About The Position

The Security Support Specialist (SSS) is responsible for the day-to-day administration, support, and coordination of the company's physical security technologies, including access control, video management (VMS), and burglary alarm systems. The role also assists the Director – Security and the Security Team with store and corporate physical security operations, including vendor management, security guard management, budgeting/invoice management, physical security technology auditing, troubleshooting, and administrative support. This role will work with law enforcement, legal, facilities, security personnel, stores, and others on a wide range of security topics.

Requirements

College/Technical degree/certificate desired or a minimum of 2 years applicable experience.
Proficient in Microsoft Excel, Word, and PowerPoint.
Requires strong multitasking and organizational skills.
Demonstrated exposure to physical security systems, operations, or programs, with the ability to expand technical knowledge.
Network/technical environment experience required; experience with Video Management Systems (VMS) is highly regarded.
Genetec knowledge or certification highly regarded.
Excellent interpersonal skills.
Excellent verbal and written communication skills with strong attention to detail and organization.
Authorization to work in the U.S. is required.
Potential need to work flexible hours and be available to respond on short notice to include nights, weekends and holidays to support field operations and security.
Able to accommodate a flexible, non-traditional work schedule, including rotating workweeks based on business need.
Maintain strict confidentiality and professionalism while handling sensitive information.
Able to maintain a professional appearance.

Nice To Haves

Experience with Video Management Systems (VMS) is highly regarded.
Genetec knowledge or certification highly regarded.

Responsibilities

Manage the daily operation and support of access control, video management (VMS), and burglary alarm systems, including maintenance, repair, and replacement programs.
Be a first responder to store, operations and corporate security needs.
Provide administrative support for all store security equipment and security personnel.
Assist in providing premium cost-effective security equipment and programs.
Manage and fulfill video evidence requests from internal partners, law enforcement, legal counsel, and other authorized parties.
Act as a liaison between vendors and field operations.
Aids in the implementation of security plans as necessary to include emergency response, crisis and incident management, physical security, and information protection.
Assist with and maintain vendor relations and associated expense control.
Liaison between Security and IT/Networking.
Assist Legal, Risk, and Licensing as necessary.
Monitor, report, and address false alarm activations and fines.
Monitor, report, and address security camera/burglary/fire alarm equipment problems and issues.
Assist in monitoring/reviewing billing to ensure accuracy and timeliness.
Assist in researching disputes in billing and service issues.
Provide continual field coaching and support on proper use and care of all security equipment.
Provide video documentation upon request to law enforcement and internal departments.
Provide support in response to robberies, burglaries, security guard deployment, and other security needs.
Gain and maintain knowledge of industry trends, current security issues, and related technology.
Perform other duties and special projects as assigned.