Security Support Clerk

Allied Universal • Cupertino, CA

1d • Onsite

About The Position

Allied Universal Services is currently seeking a Full Time Security Support Clerk at a Tech account in Cupertino, CA. The Security Support Clerk is the direct liaison to the client responsible for receiving, processing, revising and completing all incoming requests for additional services from various stakeholder groups within the client’s organization globally. The ideal candidate must have great interpersonal and communication skills with the ability to work in a fast paced and dynamic work environment.

Requirements

• Must have a valid CA Guard Card to be hired
• Micro Soft, Mac OS and FileMaker Pro Database experience required
• Previous scheduling experience, administrative experience supporting Security Operations or Logistics preferred
• Must have 2 + years of customer service, security experience and very strong computer skills
• High School Degree required
• 3- 5 years of administrative experience in a fast paced and dynamic work environment
• Must have extensive knowledge and proficiency with software programs such as Excel, Word, Keynote, Pages, Numbers and other Office Applications in a MAC OS environment
• Must be proficient in FileMaker Pro Database
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Display exceptional customer service and communication skills
• Have intermediate computer skills to operate innovative, wireless technology at client specific sites
• Ability to handle crisis situations at the client site, calmly and efficiently
• Work in various environments such as cold weather, rain/snow or heat
• Occasionally lift or carry up to 40 pounds
• Climb stairs, ramps, or ladders occasionally during shift
• Stand or walk on various surfaces for long periods of time

Nice To Haves

• AA degree in Business Administration preferred

Responsibilities

• Receive, process and complete all incoming requests for additional services in an efficient and timely manner.
• Conduct quality control and assurance of all incoming service requests for completeness, accuracy and conformance to established standards and protocols.
• Review service requests to determine personnel and resource requirements and priorities.
• Create post orders for all service requests utilizing established policies and procedures.
• Provide completed service requests to AUS Administrative and Operations leadership staff.
• Update the database (FileMaker Pro) and contractor log report daily or as needed.
• Coordinate with AUS leadership staff to assess progress of requests and discuss needed changes.
• Revise service requests when required due to client request, personnel shortages, backlogs or other interruptions and provide updates to the client and AUS leadership staff.
• Develop an excellent working relationship with the client, understanding their expectations and utilizing this knowledge to process incoming service requests timely.
• Provide excellent customer service to all client requestors on all matters related to additional service request standards and protocols.
• Perform other related duties as required.

Benefits

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED