Security Supervisor

Caesars Entertainment•Chandler, OK

7d•Onsite

About The Position

Serves as a leader for team members, motivating them by fostering teamwork, engagement, and open communication. This role involves preparing budgets and forecasts, preparing reports, and maintaining records. The Security Supervisor ensures optimum guest service through excellent customer service and works effectively with all departments to provide efficient security support. The position involves researching and formulating policies and procedures, conducting in-depth confidential investigations to protect company assets, reputation, and business integrity, and presenting analysis and reports to senior management. The role also focuses on establishing and maintaining a progressive and empowered workforce, training, counseling, and coaching personnel, preparing performance reviews, and recommending personnel changes including hiring, promotion, demotion, and termination. Wage and salary adjustments are also recommended. The Security Supervisor maintains professional skills by staying abreast of technical developments and participating in developmental programs. This includes interviewing, selecting, and training employees, providing for safety and security, and handling employee complaints or grievances. The role monitors legal compliance with federal, state, and gaming laws, participates in the development of key assumptions and critical documents, and continually evaluates and monitors activity and financial performance to ensure goals are achieved. Communication, both written and oral, with the department and senior management is essential. The Security Supervisor will attend Hearings at Federal and State Courts for Guest Liability Claims and act as a liaison with various government departments. Proficiency in Microsoft Works, Excel, Power Point, and Publisher is required. Adherence to attendance guidelines, regulatory, departmental, and company policies is mandatory. The Everyone Greets Everyone (EGE) policy, which emphasizes proactive guest and team member interaction, must be followed. Participation in all mandatory meetings and pre-shift BUZZ sessions is expected. The ability to get along with co-workers and work as a team is crucial. The role requires the ability to read, write, speak, and understand English, respond to visual and aural cues, and maintain a well-groomed, professional appearance. Compliance with all state, federal, and regulatory policies and procedures is required. The position requires a varied schedule including holidays, nights, and weekends, with the ability to work overtime when required. Other duties as assigned will be performed.

Requirements

Must be at least 21 years of age.
Five or more years’ experience in Security/Law Enforcement and Investigations required with at least two years in a Supervisory capacity.
Must possess skills in conducting investigations, as well as knowledge of gaming regulations and company internal controls.
A strong background in law enforcement and gaming, with demonstrated business, communication, organization, and leadership skills is required.
Must possess knowledge of, and working relationships with, local, state, and federal law enforcement and gaming control authorities.
Ability to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.

Nice To Haves

College degree preferred.
Knowledge of Oklahoma Gaming regulations preferred.
Computer experience to include knowledge of Word and Excel preferred.

Responsibilities

Serves as a leader for team members.
Motivate team members by fostering teamwork, team member engagement, and open communication.
Prepares and/or assists in the preparation of annual budget and operation forecast; prepares regular and special reports; maintains necessary records and files.
Assures optimum guest service through the delivery of excellent customer service.
Works effectively with all departments assuring efficient security support is provided when needed.
Research and formulates policies and procedures.
Conducts in-depth confidential investigations as deemed necessary to protect the assets, reputation and business integrity of the company, or as directed by the Legal staff or senior management.
Research, examines, formulates and presents in-depth analysis and reports (written/oral) for senior and corporate management regarding the successes, challenges, and opportunities necessary to achieve optimum guest service, asset protection and business integrity.
Establishes and maintains a progressive and empowered work force.
Trains, counsels and coaches assigned personnel in the performance of their duties; prepares and presents Performance Appraisal Reviews.
Recommends and/or approves changes in the department, including hiring, promotion, demotion and termination of personnel.
Recommend wage and salary adjustments within established guidelines.
Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.
Spends time interviewing, selecting, and training employees.
Provides for safety and security.
Handles employees' complaints or grievances.
Recommends disciplinary action or disciplines employees.
Monitors legal compliance with federal, state, and gaming laws.
Participates in the development of key assumptions and critical documents.
Continually evaluates and monitors Harrah’s Northern California’s activity and financial performance to ensure that goals and plans are achieved.
Communicate both written and orally with the department and Senior Management
Attend Hearings at Federal and State Courts for Guest Liability Claims.
Liaison with Fire Department, Health Department, EPA, Sheriff’s Department and local police departments.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
All team members will follow the Everyone Greets Everyone (EGE) policy.
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed, professional appearance.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.
Must be able to sit or stand for long periods.
Must be able to maneuver throughout all areas of the casino.
Must be able to respond calmly in crisis and stressful situations.
Must be able to see and, also, remember the specific details of incidents and people.
Must be able to give court testimony when necessary and write detailed reports.
Must be able to work overtime and work different shifts on short notice.
Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
Responsible for employee accident reports for the property.
Create, implement, and coordinate safety programs.
Establishes and maintains effective working relationships with departments.
Maintains confidentiality of information.
Ability to work with internal management and staff, as well as outside support, to develop and maintain a continuing atmosphere of peak guest and employee comfort and safety.
Demonstrated ability to prioritize and view the big picture, a sense for guest service and high degree of common sense.
Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.
Must present a well-groomed appearance.