Security Supervisor Part-Time (Crypto.com Arena)

AEG Worldwide•Los Angeles, CA

20h•Onsite

About The Position

The Security Supervisor position represents Crypto.com Arena and/or Peacock Theater in an exemplary manner. Reporting to the Security Management Team, the Security Supervisor will supervise Security Officers at Crypto.com Arena and/or Peacock Theater. This is a part-time, non-union, hourly position.

Requirements

Candidate must be available to work at least four (4) various event shifts per week, including afternoons, evenings, weekends, and holidays. Mandatory availability includes: 1 day between Monday-Thursday; Friday's mandatory starting at 4:30pm till end of the event; Saturday's and Sunday's mandatory all day availability. End time is at the end of the event (approximately 11pm-12am or end of the event).
High School diploma or equivalent required.
At least one (1) year of experience supervising and leading subordinates.
Previous security experience and current Guard Card required.
Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required.
Strong interpersonal and communication (written and verbal in English) skills required.
Ability to multi-task and perform under pressure.
Ability to establish and maintain working relationships with building personnel, guests, visitors, clients, and vendors.
An understanding of all the rules of law and the relevant penal codes.
Must have strong teamwork etiquette.
Must be able to adapt to changes in assignment per event.
Must maintain a high standard of grooming.
Ability to maintain patron, team member, and company confidentiality.
Tasks are performed with minimal supervision.
Ability to lift, carry, push, and pull up to fifty (50) pounds.
Must be able to walk/stand and climb stairs for more than four (4) hours.
Talking, walking, running, listening and vision activities occur continuously.

Nice To Haves

Previous experience working in a similar sports/entertainment facility environment preferred.
CPR / AED / First Aid Training

Responsibilities

Uphold the Security Department’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venues’ guests, team members, and assets with respect towards everyone’s dignity and legal rights.
Resolve escalated security situations, providing appropriate warnings and complete ejections/arrests if warranted/necessary.
Ensure enforcement and compliance of the venue’s Event Policies at all times.
Efficiently manage all incidents encountered during an event.
Assist with directional and informational inquiries.
Serve as escalation point for complaints/issues.
Appropriately document all major/minor incidents.
Represent Crypto.com Arena and/or Peacock Theater and the Security Department in an exemplary manner.
Apply principles of logical thinking to a wide range of intellectual and practical problems in order to successfully perform and direct varied and complex tasks.
Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.
Deploy staff for events.
Assign appropriate shifts, breaks, and necessary equipment.
Train staff in basic guest service and security skills.
Actively monitor staff interactions with Crypto.com Arena and/or Peacock Theater venue guests, clients, artists/athletes, and team members at all events to ensure a safe, secure, comfortable entertainment experience for all.
Provide leadership and guidance to staff.
Serve as mentor/coach to all Security team members.
Provide timely, appropriate feedback to staff on performance, both positive and corrective.
Effectively communicate escalated team member issues to Security Management Team.
Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Crypto Arena.com/Peacock Theater company/department policies.
Accept responsibility for the performance and conduct of the entire security team assigned to the deployment.
Exhibit leadership qualities, motivate staff and lead by example.