Premium Ticketing Coordinator (Crypto.com Arena)

AEG Worldwide•Los Angeles, CA

2d•Onsite

About The Position

The Premium Ticket Coordinator will provide clerical, administrative, and "Day of Game" support for the Ticket Operations department under the general direction of Ticket Operations management. Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world’s busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA’s Los Angeles Lakers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows. For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.

Requirements

High School Diploma or its equivalency (BA/BS Degree Preferred).
2-4 years of related work experience, with at least one year experience utilizing ticketing software.
Highly organized, resourceful, detailed-oriented, quick learner.
Ability to work under pressure of a fast-paced operation and under time constraints.
Ability to handle large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently.
Ability to prioritize workload and solve problems quickly and react to difficult situations appropriately.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to interact and communicate effectively and in a professional, diplomatic and mature manner not only with clients and guests, but with co-workers within the organization.
Excellent guest and client service capabilities.
Ability to access and input information using a moderately complex computer system.
Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems.
Must be able to work evenings, weekends and holidays, as needed.

Nice To Haves

Background in Sports/Entertainment/Hospitality industry preferred.

Responsibilities

Process tasks and ticket orders using ticketing software.
Coordinate and execute all ticket mailings and will call printing.
Process payments and manage payment plans for contracted, event suite and Hyde Lounge clientele.
Work game day operations for home games and special events.
Troubleshoot any issues that may arise and fulfill last minute ticket requests.
Prepare deposit reports and other reports as requested.
Update and maintain the collections, payment plan and guest pass grids.
Assist in building Crypto.com Arena offers for the Event Suite Sales team.
Identify and suggest processing efficiencies for sales and ticket operations.