Security Supervisor (Salary)

Mauna Kea Resorts•Waimea, HI

25d•Onsite

About The Position

The Security Supervisor is responsible for directing and supervising Safety & Security Officers during their shifts to provide security and emergency response services throughout the resort. This role ensures that performance aligns with written procedures and resort philosophy, enforces security and safety guidelines to protect resort and guest property, and investigates and documents incidents to resolve issues.

Requirements

Current Hawaii State Guard Card.
3 years related work experience
CPR/1st Aid Certificate
First Responder AED Certification
Ability to multi-task
Driver’s License when operating company vehicles
Proficient in the use of a computer and with the resort’s word, spreadsheet and other required software.
Ability to use the telephone, radio, camera.
Ability to use various office equipment including but not limited to calculators, photocopiers and facsimile machines.
Able to drive a vehicle
Able to operate a utility cart.
Ability to operate AED.
Ability to prioritize and organize workload to ensure deadlines is met.
Able to manage stressful and challenging situations.
Must be able to quickly analyze emergency situations, remain calm and take charge.
Able to stand, walk, bend and reach during most of shift.
Able to sit at a desk to do administrative duties.
Lift and carry up to 10 lbs.
Must have the ability to communicate verbally and in writing to employees, department manager and guests/clients.
Ability to communicate over the phone or radio.
Must have interviewing skills; write accurate reports and document investigations.

Responsibilities

Direct and supervise Safety & Security Officers on their shift in providing security and emergency response services throughout the resort ensuring that performance is within the guidelines of written procedures and resort philosophy.
Enforce security and safety guidelines to safeguard resort and guest property.
Investigate and document incidents of concern and properly respond to resolve issues.
Respond rapidly to all emergencies and handle crisis situations in an efficient and professional manner.
Exhibit a calming demeanor and has the ability to manage emergency situations.
Direct officers and does foot and mobile patrol of the entire resort.
Investigation and fact finding inquires through short and long term observation, review of documentation, interviews and interrogations.
Accurately document incidents, inquires and investigations.
Train, supervise, direct and counsel employees under his direction to insure proper response to emergencies and securing resort facilities.
Coordinate and supervise special assignments.
Assist the DOSS in the day-to-day operations of the department.
Perform all duties of a Safety & Security Officer.
Act as liaison with residential homeowners to ensure their safety, security and risk management concerns or issues are addressed.
Coordinate and supervise the gated controlled access throughout the resort, ensure constant residential patrols and monitor all traffic flows.
Meet regularly with homeowners and their associations to discuss their concerns or to provide proactive emergency home management crisis advice.
Perform other related duties as assigned or required.
Perform department administrative functions, i.e. issuing lockers, parking decals, etc.
Train team members/leaders in other departments on safety and security issues.