Full Time Security Supervisor

Andy Frain Services•Lafayette, IN

6d•Onsite

About The Position

The Security Supervisor is responsible for overseeing daily security operations within a retail environment, ensuring the safety and security of customers, tenants, employees, and property. This position provides direct supervision to security officers, enforces property policies, and serves as the primary point of contact for incident response and escalation.

Requirements

Minimum of 18 years of age.
Clear a criminal background check.
High School Diploma and/or equivalent (GED)
Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
Clear and effective oral and written communications skills.
Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.
Pushing/pulling/carrying lifting may include up to 25 lbs (event evacuation), stair climbing.
Ability to sit, twist, turn, bend as required to perform duties within the facility.
Must be capable of standing for long periods of time.
High School Diploma or GED required
Minimum of 2–3 years of security experience, preferably in a retail or mall environment
Valid driver’s license with a clean driving record
Must be able to pass background check and drug screening in accordance with Indiana regulations
Strong report writing and communication skills
Ability to remain calm and professional in high-stress situations
Working knowledge of security systems (CCTV, access control, radios)
Leadership and team management
Conflict resolution and de-escalation techniques
Strong attention to detail
Decision-making under pressure
Professional appearance and demeanor
Customer service-oriented mindset
Ability to stand and walk for extended periods
Ability to climb stairs and respond quickly to incidents
Ability to lift up to 25 pounds if necessary

Nice To Haves

Prior supervisory or leadership experience strongly preferred

Responsibilities

Supervise and support security officers during assigned shifts, ensuring adherence to post orders, policies, and procedures
Conduct routine patrols of interior and exterior areas to identify and mitigate safety and security risks
Respond promptly to incidents including disturbances, medical emergencies, theft, and policy violations
Complete detailed incident reports and ensure accurate documentation of all security-related activities
Enforce property rules, including trespassing, loitering, and prohibited behavior in alignment with retail property policies
Coordinate with local law enforcement, fire departments, and emergency services when necessary
Provide excellent customer service while maintaining a strong security presence
Monitor CCTV systems and radio communications to ensure situational awareness
Train, mentor, and evaluate security personnel; assist with scheduling and staffing needs
Support emergency preparedness procedures and assist in evacuations or crisis situations