Security Supervisor - Full Time (Day Shift)

Oaklawn•Hot Springs, AR

5d•Onsite

About The Position

Oaklawn is seeking a talented Security Supervisor to join their team. This role is responsible for ensuring the safety and security of guests, team members, and company assets. The Security Supervisor will oversee, direct, train, and manage the performance of the Security team members, acting to protect and safeguard assets. The position requires delivering excellent guest service in accordance with Oaklawn's Core Values and Standards of Behavior.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent
3+ years security or similar experience preferred
2+ years supervisory experience
Guest service experience is a must
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to maintain a calm, professional and friendly demeanor in all situations.
Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly.
Ability to use a hand-held radio for communications.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn’s auto insurance carrier.
All applicants must complete a pre-employment drug screen and background check.

Nice To Haves

3+ years security or similar experience
2+ years supervisory experience

Responsibilities

Ensures compliance with operational procedures for activities such as guest service standards, fire prevention, emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel inside and outside the facility, and responding to accidents and criminal acts inside and outside the facility
Supervises security officers assisting with guest interactions and transactions as needed
Ensures compliance with all regulatory controls
Ensures the enforcement of state casino laws including (but not limited to) the identification and removal of underage persons from the casino floor
Responds to verbal and/or physical altercations and applies or directs the appropriate measures to resolve the situation
Adheres to scheduling and coordinates with manager any scheduling concerns
Enforces internal control policies and procedures
Enforces compliance with underage gambling and drinking laws
Conducts regular security post inspections
Prepares security incident reports and maintain security logs
Ensures security team members adhere to uniform dress and grooming standards consistent with department and company standards
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Patrols (on foot) designated areas to prevent theft, violence, safety issues and hazards
Ensures locked areas remain secure by performing door checks
Responds to all security calls and alarms in a timely manner.
Operates communication equipment properly, safely and according to company policy and procedure
Performs escorts of company funds in a safe, secure, timely, and proper manner
Provides assistance, directions, and answer questions as needed in a professional courteous manner
Stays informed of and follows safety and emergency action protocol
Completes all Security department paperwork in a timely and efficient manner
Knowledgeable of and consistently follows Oaklawn policies and procedures as well as appropriate local, state and federal regulations
Communicates effectively with all levels of Oaklawn team members and guests
Performs work in a safe manner and always maintains a safe environment for fellow team members and guests
Maintains strict confidentiality
Maintains a positive and professional image for Oaklawn at all times when performing duties or representing Oaklawn and encourage others to do the same
Maintains an attitude and philosophy consistent with the company Core Values and Standards of Behavior with internal and external guests
Regular punctual attendance
Ability to work required overtime
Ability to handle several tasks at the same time
Ability to lead by example and act as a ethical and positive role model
Ability to maintain a calm, professional and friendly demeanor in all situations
Ability to provide sound and measurable backup to support any/all recommendations for change
Able to maintain the highest level of confidentiality
Able to quickly adapt to changing priorities
Superior guest service and interpersonal skills
Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations
Excellent communication and problem solving skills
Highly organized and detail oriented
Knowledge of Gaming Commission policies, procedures and guidelines
Knowledge of gaming, federal and state reporting requirements
Strong computer skills
Other duties and responsibilities as assigned