Security Supervisor - The Casino

Nemacolin Career•Farmington, PA

4d•Onsite

About The Position

The Security Supervisor is responsible for identifying and removing individuals who are required to be excluded or ejected from the licensed facility, or who are self-excluded from gaming activities. This role involves providing immediate notice to supervisors and compliance representatives upon detecting such individuals. The position also requires completing annual Anti-Money Laundering/Title 31 training and assisting the Security & Facilities Manager with hiring, interviewing, training, progressive discipline, and terminations. The Security Supervisor will produce reports on security activities, supervise direct reports, and assist with Security Officer duties when necessary. A working knowledge of the CMS system, including specific menus, is required. The role involves observing and evaluating possibly intoxicated guests, removing them from the property, and ensuring they do not drive off-site. In the absence of the Security & Facilities Manager, the Security Supervisor assumes command of emergency response procedures. This position also ensures guests do not depart impaired by alcohol, supervises Valet employees in the absence of the Valet/Transaction Supervisor, and reviews staffing levels daily to control costs and ensure guest satisfaction. The Security Supervisor is responsible for the supervision and performance of valet and transportation staff, including coaching and counseling, as well as managing timekeeping, payroll, and staffing levels for the department. Knowledge of federal, state, local government, and gaming laws, including OSHA regulations, is necessary. Any other assigned duties and responsibilities may also be part of this role.

Requirements

A minimum of two years of supervisory experience in a high volume business or industry, preferably in the hospitality business.
Must be able to receive and maintain all required certification.
Must complete all required company training.
Working knowledge of CMS system including but not limited to the following: Cage, Pit, Credit, Marketing, Players Club, Player Tracking menus and Self-Exclusion display.
Knowledge of federal, state, local government, and gaming laws including OSHA regulations as applicable.

Responsibilities

Identification and removal of individuals required to be excluded or ejected from the licensed facility, or who are self-excluded from gaming activities.
Provide immediate notice to supervisors and compliance representatives upon detecting any individual who is required to be excluded or ejected, or is self-excluded.
Complete annual Anti-Money Laundering/Title 31 training.
Assist the Security & Facilities Manager with hiring, interviewing, and organizing training to maintain adequate staffing.
Assist the Security & Facilities Manager with issuing progressive discipline and terminations of staff when needed.
Produce reports and/or spreadsheets of Security activities.
Supervise Security employees who have a direct report to this position.
Assist with Security Officer duties and responsibilities when necessary.
Observe and evaluate possibly intoxicated guests.
Remove possibly intoxicated guests from property, ensuring they do not drive off property.
Assume overall command and control of emergency response procedures, including response drills and evacuations, in the absence of the Security & Facilities Manager.
Ensure guests are not departing the property impaired by alcohol.
Supervise Valet employees in the absence of the Valet/Transaction Supervisor.
Review staffing levels while maintaining and controlling costs on a daily basis reflective of business levels to ensure maximum guest satisfaction.
Supervise and evaluate the performance of valet and transportation staff, coaching and counseling as needed to ensure exemplary service.
Manage the time-keeping, payroll, and staffing levels of the department.
Perform any other assigned duties and responsibilities.