Security Supervisor

Buffalo Run Casino & Resort•Miami, OK

4d•Onsite

About The Position

The Security Supervisor is responsible for providing outstanding Customer Service for guests, as well as safeguarding guests, employees, and Casino assets. This role requires performing quality work within deadlines, interacting professionally with others, and working effectively as a team contributor. The position also demands maintaining strict confidentiality, adhering to all work rules and safety standards, and presenting a professional image.

Requirements

Must be at least 21.
High School diploma required.
Must be able to obtain/maintain Gaming License
CPR Certification (company provided)
Must possess sufficient problem solving and conflict resolution skills and the ability to communicate effectively, both orally and in writing.
Position involves prolonged standing and walking.
Work is performed in a casino or outdoor environment with varying levels of lighting, air quality, noise, and/or temperature.
Must have a valid Driver’s License and be able to safely drive a company vehicle on request.
Must possess the ability to rationally and responsibly act in response to emergency/life-threatening situations. This includes sufficient knowledge in use of force techniques and when they should be utilized.
Firearms training certification from one or more of the following- 1) Oklahoma CLEET Certification or out of state equivalent. 2) NRA Firearms Training Certification. 3) Any other firearms training certification with the approval of Department Director and appropriate documentation.
Must be able to obtain and maintain the required Gaming License.
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily.

Nice To Haves

1 year of prior experience in a related field preferred.

Responsibilities

Perform quality work within deadlines, with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently, while understanding the necessity for communicating and coordinating efforts with other employees and organizations.
Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of employment.
Adhere to all work rules, policies & procedures, and safety standards.
Present a well-groomed appearance that reflects the professional image of the Security Department.
Provide the highest level of Customer Service to all guests.
Implement the casino’s 5-10 rule to the standard expected.
Maintain an excellent attendance record.
Demonstrate knowledge of security’s policies and procedures, as well as drop & count and emergency procedures.
Communicate clearly and effectively with coworkers.
Communicate any departmental issues or concerns to the Security Manager and/or Director of Surveillance and Security.
Respond in a timely matter to requests for a security officer.
Implement appropriate de-escalation and conflict resolution tactics when needed.
Comply with departmental policies and procedures regarding the use of physical force and/or restraint as a last resort to preserve the safety and security of guests and employees.
Perform perimeter checks inside/outside of the facility as directed.
Provide security for the transport of funds and other actions which may require an escort.
Compose detailed reports regarding incidents that may occur on property.
Monitor the behaviors and actions of guests consuming alcohol for signs of intoxication. Provide courteous, discreet, and safe removal of intoxicated guests to ensure public safety.
Provide CPR and first aid when necessary.
Familiarize yourself with casino events and promotions in order to accurately inform guests.
Complete any other duties as assigned.