Security Supervisor

AccorHotel • New Orleans, LA

11d • Onsite

About The Position

Fairmont Hotels & Resorts is seeking a Security Supervisor to oversee daily security operations at the new Fairmont New Orleans hotel. This role involves supervising Security Officers, conducting patrols, responding to emergencies, assisting with investigations, and ensuring compliance with hotel policies and regulations. The supervisor will also monitor security systems, coordinate emergency responses, provide guidance to the team, and maintain a professional security presence to ensure guest and employee safety and satisfaction.

Requirements

• Previous security, law enforcement, military, hospitality security, or related experience required
• Ability to remain calm, professional, and solution-oriented during stressful or emergency situations
• Strong observation, decision-making, and conflict-resolution abilities
• Ability to prepare accurate reports and documentation
• Professional appearance and demeanor required
• Ability to work flexible schedules including evenings, overnight shifts, weekends, and holidays as operationally required
• High school diploma or equivalent required
• Must be legally authorized to work in the United States
• Must meet all applicable Louisiana licensing or certification requirements for security personnel, if required for the position

Nice To Haves

• Previous supervisory or leadership experience preferred
• Luxury hotel or hospitality experience preferred
• Strong leadership, communication, and interpersonal skills
• Basic computer proficiency and familiarity with security systems preferred
• Additional education or certifications preferred

Responsibilities

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations
• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter
• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns
• Assist with investigations involving safety incidents, guest concerns, policy violations, or suspicious activity
• Prepare and review incident reports, daily activity logs, and required documentation for accuracy and completeness
• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned
• Assist with coordinating emergency response procedures and evacuation protocols
• Support hotel leadership during emergency situations and operational incidents
• Provide guidance, coaching, and training support to Security Officers and team members
• Ensure compliance with hotel policies, departmental procedures, and applicable laws and regulations
• Promote positive guest and employee interactions while maintaining a professional security presence
• Assist with scheduling, shift coverage, and departmental communication as assigned
• Support VIP arrivals, special events, and high-profile guest activities as needed
• Maintain confidentiality and professionalism when handling sensitive situations and information
• Participate in departmental meetings, training programs, and safety drills

Benefits

• All your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED