Security Supervisor / Officer in Charge (Unarmed) - Plymouth Meeting, PA

OPS Security Group • Plymouth Township, PA

5h • Onsite

About The Position

As the Security Supervisor / Officer in Charge (Unarmed), you are a critical leader responsible for providing the highest level of customer service while ensuring the safety and security for your team, patrons, and vendors. You will be expected to lead a team of Security Staff. As the onsite Security Supervisor, your role demands a unique blend of leadership, adaptability, accountability, and commitment to excellence.

Requirements

• 2 years of prior supervisory experience in security, law enforcement, military, or related customer service operations.
• Strong verbal and written communication skills.
• Ability to work professionally with onsite client personnel and leadership.
• Must have a Valid driver’s license and vehicle.

Responsibilities

• Overseeing and supervising a team of 4-5.
• Instilling a culture of excellence and professionalism within the security team.
• Fostering open communication and a positive working environment.
• Leading by example, demonstrating a strong work ethic and dedication.
• Conducting regular performance evaluations and providing constructive feedback for continuous improvement.
• Conducting On Job Training (OJT) for all New Hire Team Members assigned to your location.
• Auditing location daily logs and reports for accuracy and forwarding any items of importance to your Manager for follow-up.
• Formulating and implementing security best practices that align with the unique needs of The Site.
• Leading the security team in responding to critical incidents and emergencies.
• Maintaining updated schedules in Curo Shift for your assigned location.
• Ensuring open positions on the schedule are filled when Team Members request PTO, sick leave, etc.
• Finding replacement team members for emergency call-outs that occur Monday through Friday at your location.
• Reviewing, correcting, and approving timecards for your locations Team Members to be processed for payroll.
• Filling call-outs for your site. If assistance is needed, working with SOC to fill shifts and/or callouts.
• Developing flexible and efficient staffing schedules to ensure optimal coverage.
• Considering peak hours, special events, and seasonal variations when creating schedules.
• Adjusting staffing levels and own schedule based on real-time needs and emerging situations.
• Acting as the primary point of contact for conflict resolution within the security team.
• Mediating disputes and addressing security-related issues promptly and professionally.
• Demonstrating flexibility in responding to dynamic security challenges which may require working extended hours on short notice and/or responding to situations off hours.
• Maintaining composure and effectiveness in high-pressure situations.
• Reporting to duty in the required company uniform and maintaining a professional appearance at all times while on duty.
• Setting the appearance, bearing, and conduct standard for assigned personnel as the site supervisor.
• Ensuring uniform condition, grooming, and overall presentation reflect a level of professionalism consistent with operations and leadership presence.

Benefits

• Three Medical Plan Choices for full medical coverage
• Optional Health Savings Account
• Vision
• Dental
• 401K with employer matching dollar for dollar match from 1-3%, 50% Employer Match on 4-5%
• Paid parental leave (4 weeks)
• Earned Sick and Safe Leave accrued at 1 hour for every 30 hours worked
• Paid training
• Defined vertical mobility and promotion opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed