Security Supervisor - Events Team
About The Position
GardaWorld Security Services is seeking dynamic and inspired individuals to join their expanding Event Services Team as a Concierge Security Ambassador. This role is ideal for those who thrive in fast-paced, high-energy environments and are eager to make a difference in the security industry. The specialized Events Team is known for delivering Best-in-Class Customer Service to high-end clients. As a Security Officer – Concierge, the primary focus will be customer service, interacting with people across all shifts in various settings. This role offers the opportunity to be at the heart of exciting events and provide exceptional service.
Requirements
- Authorized to work in the U.S.
- Able to provide documentation of High School Diploma or GED
- Must possess a valid California Guard Card and 32-hour BSIS training certificates (may be completed during onboarding if needed)
- Must be 21 years of age or older
- Must have a valid drivers license
- 1 year of security experience required
- Excellent communication and customer service skills: must be articulate, professional, and approachable
- Comfortable using technology (radio, Pixel, phone apps, and computers)
- Strong problem-solving and decision-making skills under pressure
- Ability to work flexible schedules based on event timing and client needs
Nice To Haves
- prior leadership, field training, or event lead experience preferred
Responsibilities
- Serve as the primary on-site point of contact for event security operations, coordinating directly with the client’s event management team, site security, and GardaWorld supervisors.
- Assist in pre-event briefings, ensuring all event officers understand their roles, post assignments, and escalation procedures.
- Provide leadership and direction to event officers throughout each shift, acting as a working lead who supports both the client and GardaWorld management.
- Monitor event activity, crowd flow, and access points to maintain a safe, professional environment.
- Report and escalate incidents promptly through radio or Pixel to GSOC or on-site command.
- Maintain strong guest relations and represent GardaWorld in a professional, service-oriented manner.
- Collaborate with tech campus departments and event organizers to anticipate needs and adjust security coverage in real time.
- Complete detailed incident reports, event recaps, and post-event debriefs.
- Support logistics such as post setup, equipment checks, and roster tracking.
- Ability to navigate campus maps and direct guests, vendors, or staff efficiently.
Benefits
- medical, dental, and vision insurance plans
- a 401(k) retirement savings plan with employer matching contributions
- paid holidays
- disability coverage
- life insurance options
- Career growth opportunities within GardaWorld’s Event & Campus Division
- Uniform provided at no cost
- Free food : The most frequently cited perk is access to Tech Clients world-class cafeterias and micro-kitchens, providing free meals, snacks, and drinks.
- Career development : Opportunities to learn and grow as a person while working on Tech campus.
- Valuable experience : Working for a major, high-profile company provides excellent, recognizable experience for your resume.
- Networking opportunities : The campus environment allows security officers to interact with a diverse mix of people, from employees to visitors, offering valuable networking opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
