Security Specialist, Global Operations

Crisis24•Annapolis, MD

1d•Onsite

About The Position

The role is an entry-level position for those who have an interest in a career in risk management and an aptitude for providing security advice and assistance to clients in difficult situations. The position is ideal for someone either looking to begin or build on a career in security and risk management, learning valuable skills and experience in an operational setting. The Crisis24 Global Operations Centers are at the heart of the delivery of operational tasks for our clients globally, handling a range of situations from routine monitoring to supporting complex security and evacuation tasks. The candidate must be able to effectively balance the efficient delivery of daily tasks alongside being able to deal with and help to resolve unexpected complex events, including giving immediate support and advice to people in live security incidents. Central to the role is the ability to work under pressure clearly and calmly, to work effectively in a global team to deliver solutions in real time, in combination with being able to run routine daily tasks with focus and accuracy. Crisis24 seeks a Security Operations Specialist to join our Annapolis, MD Global Operations Center, supporting live operations, proactive threat monitoring, and emergency response tasks. This includes the coordination and oversight of various global operations involving emergency safety support, evacuation, security and protection tasks in high-risk and challenging locations, the proactive threat monitoring of client personnel and assets globally, and the compilation of threat information and mitigation advice. The position holder works a day, rotating a 9-hour shift pattern, from 0700-1600 with a one-hour break. You must be responsible, diligent, composed under pressure, and have demonstrated high-quality written and verbal skills.

Requirements

Native / Fluent English reading and written ability required
Additional language skills (verbal and written)are an advantage
Effective presentation, interpersonal, written, and verbal communication skills in English; must be able to brief personnel in distress, internal & external stakeholders, and senior business leaders
Reliable team player with the ability to carry additional responsibilities calmly and professionally
Ability to work with minimal supervision and self-motivate
A robust, solutions-oriented person with a proactive approach to complex challenges
A good sense of judgment and the application of critical thinking skills are essential
Excellent organizational & administrative skills, with a keen eye for detail
Ability to research, digest, and evaluate various sources and associated information topics
Capable of quickly assessing a situation and making a decision based on a clear and definable rationale, taking responsibility for the outcome
Strong time management skills with the ability to coordinate and prioritize tasks with competing timelines in a fast-moving environment
Ability to handle stressful situations and adapt to rapidly changing operational requirements
Excellent computer skills with proficiency in MS Office and an aptitude to learn new applications and systems
Worldwide geographical knowledge is essential, with an active interest in current affairs
Additional language(s) a plus
Higher education qualification in a related field is an advantage, but not essential

Responsibilities

Support the research and assessment of a threat environment for proposed task/travel, using a range of privileged and open-source platforms/research networks
Prepare, compile, and distribute travel security advice and risk assessments before or during client travel to higher-risk locations
Support the research and delivery of pre-travel briefings and presentations to a range of travelers (including deploying expats, academia, NGOs, corporate travelers, C-suite, etc.)
Brief on current threats, associated risks and suggest safety measures
Monitor requests and supply the content to global travel security requests from deployed personnel, in-country travelers, clients, and on-the-ground security teams
Provide travel security & emergency advice, mitigation measures, and recommendations to travelers, clients, and organization points of contact
Utilizing open-source intelligence, proactively monitor the security situation in locations where assets are located and conduct regular checks to confirm the well-being of personnel
Support the coordination of ad hoc travel security, secure transport, and protection tasks
Support security response contingency planning
Keeping superiors apprised of escalating situations
Assist with research and review of deteriorating locations, identifying potential exit routes, transport hubs, relocation sites, border crossings and the compilation of associated mapping and information to aid preparation
Utilize tracking platforms to monitor events and action at risk notifications
Initiate mass communications and confirm welfare status
React to major security incidents by providing immediate support and advice, ensuring the safety of potentially affected assets, and producing situation reports for client awareness
Respond to Special Risk (Kidnap, Ransom & Extortion) calls, gathering the key information and quickly escalating internally to the specialist department
Support the delivery of tracking solutions
Monitor & react to system notifications and customer messages
Out of hours, provide first response to activations & issues
Support the coordination and communication of security, evacuation, and emergency tasks
Provide operational and tactical intelligence support (including location monitoring, information collation & threat mapping) to live operations, including emergency evacuations, crisis, and incident response tasks
Support the compilation of post-operational reports for internal (lessons identified & learnt) and external (marketing & case study) purposes
Documenting and logging in historical archives
Follow and adhere to Crisis24 security, response & client standard operating procedures
Adhere to Company policies, with a focus on Information Security and Data Protection
Retain and understand a familiarization of Crisis24 services
Specific understanding and knowledge of security department services, procedures, systems, and client & partner relationships
Provide day-to-day support and guidance to new front-line staff and Security Specialists, ensuring consistency, competence & efficiency in security-related response handling and operational tasks
Strive to deliver the highest standards of service to customers
Highlight and contribute recommendations for improved performance, process, and service delivery
Support the training, coaching, and mentoring of new starters
Participate in Global Operations Centre drills and exercises
Ad hoc travel security, safety and operationally related tasks, duties, and support as required by the Head of Security, UK