Manager, Security Specialist

USAA•San Antonio, TX

1d•Onsite

About The Position

The Security Specialist Manager is responsible for monitoring the safety and security of employees, contractors, visitors, and facilities worldwide. The role oversees and makes recommendations regarding access control, video management, computer-aided dispatch, alarm monitoring, report management, intelligence sources, radio dispatch consoles, and other in-house tools. The Security Operations Center detects and analyzes incidents, dispatches security officers, provides support, and notifies strategic partners or external responding agencies about adverse conditions affecting USAA or its people. Incidents may range from theft to active-assailant events, and the manager may lead multiple shift operations. The manager collaborates with USAA management and internal partners to assess security, safety, and risk issues. The role leads, coaches, develops, and performance-manages the security team; oversees personnel and procedural compliance; and ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. This position is based in San Antonio, Texas, and requires working in the office five days per week. Relocation assistance is not available.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
At least six years of operational experience in a Security Operations Center, Public Safety Answering Point, or Law Enforcement Dispatch Center environment.
At least two years of direct team lead, supervisory, or management experience.
Advanced proficiency operating and managing CCTV, access control, and alarm monitoring systems.
Ability to learn new systems quickly.
Advanced business acumen in business operations, industry practices, and emerging trends.
Demonstrated ability to communicate and collaborate effectively with law enforcement, emergency responders, and senior security stakeholders, including leading coordination during critical incidents.

Nice To Haves

Bachelor's degree in criminal justice, law enforcement administration, or a related field, or equivalent experience.
PSP, CPP, or equivalent security certification.
Advanced experience in enterprise security operations, primarily in a SOC, GSOC, or equivalent environment.
Experience leading or supporting security operations teams, incident response, escalation decisions, and operational coordination.
Experience developing or improving procedures, playbooks, metrics, dashboards, or operational reporting.
Demonstrated ability to lead security incidents and make sound decisions under pressure.
Strong communication skills and ability to brief leadership using clear, risk-based language.
Strong analytical, organizational, and problem-solving skills.
Experience in financial services, fintech, banking, insurance, or another regulated industry.
Strong writing skills and experience preparing communications for senior stakeholders.
Experience with CCure, Genetec, or Lenel.
Proficiency in Microsoft Windows and Office Suite.

Responsibilities

Oversee association-wide security activities from the 24x7x365 Security Operations Center.
Conduct ongoing reviews of multiple systems and sources to detect potential risks.
Inspect alarms, create reports, dispatch Security Officers, and alert fire or law enforcement agencies as appropriate.
Provide supervision during major incidents.
Gather information, analyze data trends, identify root causes, and proactively provide information to leadership and appropriate stakeholders.
Use internal and external partnerships to solve business problems and ensure information is communicated clearly and promptly.
Oversee personnel to ensure procedural requirements are met.
Lead, performance-manage, and develop the security team.
Manage supervisory duties, including personnel-action recommendations, performance evaluations, timekeeping, and PTO requests.
Guide team members in developing and delivering their work product.
Build and manage the team through development, retention, coaching, performance management, and other managerial activities.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Perform other duties as assigned.