Security Solutions Specialist

Aerowave Technologies • Lewisville, TX

57d • $80,000 - $85,000 • Onsite

About The Position

Aerowave Technologies is seeking a Security Solutions Specialist to serve as their on-the-ground expert in enterprise video surveillance deployments. This role will be the technical backbone of the security practice, bridging pre-sales design with real-world installation outcomes, with a primary focus on Avigilon-based solutions. The ideal candidate will be comfortable with both field work, such as documenting camera sightlines on rooftops, and client-facing interactions, explaining system architecture. The specialist will collaborate with sales, project management, and engineering teams to deliver accurate, well-designed, and successful solutions.

Key responsibilities include serving as an Avigilon Subject Matter Expert (SME) for hardware, software, and analytics across various Avigilon platforms, staying current with product updates, and providing technical guidance. The role involves conducting on-site surveys to assess infrastructure and requirements, producing detailed field documentation, and identifying site-specific challenges. Additionally, the specialist will translate survey findings into initial system designs, author Scope of Work documents, and collaborate with sales engineering leads. Support for installation and commissioning, including remote and on-site assistance, troubleshooting, and ensuring systems meet design intent, is also a key part of the role. Finally, the specialist will act as the first-line technical escalation for field issues, diagnosing and triaging problems, and contributing to knowledge base development.

Requirements

• Avigilon certifications (e.g., Avigilon Certified Integration Specialist or equivalent).
• 3+ years of hands on experience with installing and troubleshooting IP video surveillance systems.
• Direct experience with designing and installing Avigilon hardware and the Unity Video (formerly ACC) platform.
• Demonstrated ability to read and produce technical drawings, network diagrams, and scopes of work.
• Strong communication skills; able to explain technical concepts to both technical and non-technical audiences.
• Willingness to travel locally and regionally for site visits, installations, and customer meetings.
• Texas DPS Certification.

Nice To Haves

• Experience with enterprise network fundamentals (VLANs, PoE infrastructure, bandwidth planning).
• Background supporting K–12, municipal, or large enterprise surveillance deployments.
• Familiarity with complementary security platforms (access control, intercoms, video analytics).
• Low-voltage licensing (ESA / state-specific) is a plus.

Responsibilities

• Serve as the internal and client-facing SME for Avigilon hardware, software, and analytics - spanning Unity Video, Unity Access Control, Avigilon Alta Video, and Avigilon Alta cloud-managed solutions.
• Stay current on platform capabilities, licensing models, AI appliances, and roadmap updates across the full Avigilon and Alta product portfolio.
• Provide technical guidance to sales and project teams throughout the sales cycle and deployment lifecycle.
• Conduct on-site surveys to assess existing infrastructure, network topology, physical layout, and customer requirements.
• Produce clear, detailed field documentation including camera placement diagrams, cable run notes, and infrastructure findings.
• Identify site-specific challenges (lighting, mounting constraints, network limitations) and document recommended solutions.
• Translate survey findings and client requirements into initial system designs, including camera selection, server sizing, and storage calculations.
• Author first-pass Scope of Work documents covering equipment, labor, assumptions, and exclusions.
• Collaborate with sales engineering leads to validate designs prior to proposal submission.
• Provide on-site and remote technical support during system installations and commissioning phases.
• Assist installation crews with device configuration, VMS setup, network integration, and analytics enablement.
• Ensure commissioned systems meet design intent and client acceptance criteria before project closeout.
• Serve as first-line technical escalation for field issues during and after deployment.
• Diagnose and triage problems related to camera connectivity, access control hardware and software, VMS performance, storage, and analytics functionality.
• Document issue findings and resolutions to support knowledge base development and recurring-issue prevention.

Benefits

• Competitive compensation
• Benefits
• Ongoing manufacturer training & certification support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed