Security Site Supervisor

Harvard•Manhattan, NY

18d•Onsite

About The Position

Harvard Protection Services is seeking a Site Account Manager to provide professional customer-focused security and life safety services. This role involves the day-to-day leadership and management of assigned customer accounts, ensuring quality services are delivered to meet customer expectations and contract requirements. The position requires managing, directing, inspecting, training, coaching, mentoring, and leading security personnel. Responsibilities include operations such as scheduling, overtime management, reviewing logs and incident reports, and staff development. The Site Account Manager will also be responsible for maintaining timekeeping systems, initiating investigations, preparing reports, and facilitating required training and maintenance. This role requires maintaining professional relationships with law enforcement agencies and ensuring compliance with regulatory matters. The Site Account Manager will also oversee the Business Continuity Program.

Requirements

State or municipality mandated security officer licenses
3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge
Must have a security guard license or be able to obtain one within an acceptable period
Strong interpersonal communication skills
Excellent time management skills and the ability to prioritize and problem solve
Good computer skills including Microsoft Office

Nice To Haves

Advanced education degree
Criminal Justice degree or law enforcement related degree
Additional knowledge within a computerized scheduling operating system is helpful

Responsibilities

Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building
Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work
Maintain up to date and accurate timekeeping systems and records for staff
Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
Provide immediate response to emergencies and issues that arise
Follow and coordinate established emergency response, action planning and procedures
Maintain 24 / 7 availability and to the customer account(s) assigned
Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s)
Management of compliance and regulatory matters
Initiate preliminary investigations into incidents
Prepare reports on accidents, incidents, and suspicious activities, as required
Prepare required weekly, bi-weekly and monthly manager reports
Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications
Facilitate any required maintenance of vehicles
Assist to lead in the procurement process and maintenance of uniforms and equipment
Maintain professional working relationships with local, state, and federal law enforcement agencies