Security Site Supervisor - Hospital

Allied Universal • Lake City, FL

11d • Onsite

About The Position

Allied Universal® is hiring a Security Site Supervisor. The Security Site Supervisor provides daily leadership and oversight of Security Operations within a Healthcare facility for a high-profile customer. This role ensures a safe, secure, and Patient-Centered environment by coordinating Security Services, supporting Clinical Teams, and maintaining compliance with client policies, Joint Commission standards, (Emergency Medical Treatment and Active Labor Act) EMTALA, Centers for Medicare & Medicaid Services (CMS) requirements, and Hospital-specific procedures. The Supervisor serves as the primary liaison between Hospital Leadership, the Security Account Manager, and frontline Officers. promoting a culture of compassion, professionalism, and trauma-informed care.

Requirements

• Must have security supervisor experience
• Must have healthcare/hospital experience
• Must have active D license
• Must be comfortable with restraining combative patients, morgue duty, receving vaccines (MMR, Varicella, Tdap)
• Must have valid Driver's license with clean driving record
• Must possess a high school diploma or equivalent
• Must be able to pass any State-required training or other qualifications for licensing
• Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle
• Post offer, must be able to successfully complete company-provided training related to less lethal methodologies such as handcuffs, baton, OC "pepper" Spray, and/or Taser
• Post offer, must be able to successfully complete company-provided Cardiopulmonary Resuscitation (CPR) certification (within 60 days of hire)
• Must possess one or more of the following: Associate’s degree or higher in Criminal Justice, Military, corrections, or law enforcement experience, Minimum two (2) years of verifiable supervisory experience in the security industry
• Be at least 18 years of age, or higher if required by the state (21 years, if armed)
• Strong computer proficiency and ability to use scheduling/reporting software
• Ability to monitor surveillance systems and respond to alarms
• Excellent oral and written communication skills ability to communicate effectively with patients, visitors, and clinical staff
• Exceptional customer service and patient-engagement skills
• Ability to remain calm, think critically, and respond effectively during crises
• Strong multitasking and decision-making abilities
• Ability to operate radios, telephones, and security monitoring equipment
• Strong problem-solving, situational assessment, and decision-making skills
• Ability to mediate conflict with tact and diplomacy
• Ability to compile, interpret, and document information accurately
• Commitment to patient-centered service and trauma-informed care

Nice To Haves

• Customer service experience in a fast-paced, multitasking environment
• Healthcare or data center security experience.
• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• College degree in law enforcement or criminal justice related studies
• Service in any military branch
• Prior military or civilian law enforcement experience

Responsibilities

• Manage daily Site Operations; coordinate and/or conduct site-specific on-the-job training, Client-Specific training, and annual refresher training for Security Personnel, as well as meet Allied Universal’s corporate training standards
• Outline task and responsibilities for all Security Officer and lead/supervisory roles
• Ensure that all Post Orders and Operating Procedures are followed and updated as required
• Ensure compliance with First Aid/CPR/AED training requirements
• Conduct Root Cause Analysis as needed and coordinate with client on-site investigations
• Perform access control and Visitor management audits on a daily basis
• Create and update Access Control Clearances as needed
• Complete daily site audits and compile monthly site reports in SharePoint
• Plan, schedule, coordinate, and present basic and site-specific training based on monthly/quarterly training calendar or as requested by the National Training Manager
• Provide information briefings and training sessions in response to Client or Security Account Manager requests
• Maintain technical proficiency in assigned areas by reviewing policies and procedures for all Client locations
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Maintain confidentiality of all information and data
• Review all 40 Hour on-the-job and skills testing results for all new hires to ensure proper training has been conducted
• Ensure compliance with all Job Safety Analysis and Safety Orientation requirements for all client locations
• Conduct daily patrol tour reviews
• Conduct quarterly door checks and badge audits
• Communicate staffing needs to Security Account Manager; assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop Staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Utilize WinTeam for scheduling, and to produce reports (such as Scheduling Activity Report) that require interpretation and action for effective business management

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED