Security Site Supervisor

Securitas Security Services•Bowling Green, OH

9d•Onsite

About The Position

The Security Site Supervisor functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s). This role ensures that all post orders are followed, established rounds are completed, and required reports are filed. The supervisor also notifies proper authorities and the client in emergency situations. Responsibilities include coaching and disciplining personnel, training staff, assisting with payroll and personnel information submission, ensuring adequate post coverage, preparing and submitting reports, inspecting posts, and meeting with client representatives to ensure security requirements are met and to provide quality customer service. The supervisor may also perform the duties of a Security Officer.

Requirements

Driver certification required
Must have valid OH driver's license
Needs 2 years of supervisor experience
Must have 2 years security, military, or law enforcement experience
Must have strong customer service skills
Ability to complete patrols
Strong technology skills (cell phone/computer)
High School Diploma or G.E.D.
2 years of related experience
Knowledge of security operations with an emphasis on patrol, inspection and response services
Knowledge of supervisory practices and procedures
Ability to provide positive direction and motivate performance
Understanding of a variety of security and safety devices and controls
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
Ability to track and maintain schedule assignments
Ability to be an effective team member
Ability to maintain professional composure when dealing with unusual circumstances
Courteous telephone manner
Ability to adapt to various sites and changes in post procedures
Ability to write routine correspondence, including logs and reports
Good organizational skills
Strong customer service and results orientation
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements
Required ability to handle multiple tasks concurrently
Keyboarding, basic computer usage, and operating controls
Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others
Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
Close vision, distance vision, and ability to adjust focus

Nice To Haves

College degree preferred
Prior security/customer service experience a plus
Minimum 2 years of experience in retail preferred
May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers

Responsibilities

Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s)
Ensures that all post orders are followed, that established rounds are completed, and that required reports are filed
Notifies proper authorities and client in emergency situations
Coaches and disciplines personnel as appropriate
Seeks advice from company management or designated representatives as appropriate
Meets personally with employees and documents coaching and disciplinary actions
Trains Security Officers and other company personnel
Reviews post orders and other details of assignments with subordinates
Assists in the submission of payroll and personnel information to the company as designated
Ensures adequate coverage of all posts and positions
Prepares, files, and submits various reports as required
Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
Conducts interviewing, orienting and training employees
Plans, assigns, and directs work
Coaches and appraises performance
Rewards and disciplines employees
Addresses complaints and resolves problems
Makes hiring and termination recommendations
May perform the duties of a Security Officer in accord with post orders and company policy