Security Shift Supervisor

Securitas Security Services • Hilliard, OH

4h • Onsite

About The Position

The Security Shift Supervisor at Securitas is responsible for overseeing Security Officers, Lead Officers, and other company personnel at client sites. Key duties include ensuring adherence to post orders, completing established rounds, and filing necessary reports, as well as notifying authorities and clients during emergencies. This role involves coaching, disciplining, and training staff, assisting with payroll and personnel information, and ensuring adequate coverage for all posts. Supervisors are also tasked with preparing and submitting various reports, inspecting posts, and meeting with client representatives to guarantee that all security requirements are met and to provide quality customer service. The position may also involve performing the duties of a Security Officer as needed. The role demands maintaining composure in urgent and stressful situations, handling multiple tasks concurrently, and effective communication. Securitas is committed to diversity, equity, inclusion, and belonging, and operates under core values of Integrity, Vigilance, and Helpfulness.

Requirements

• High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• Required ability to handle multiple tasks concurrently.
• Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.

Nice To Haves

• Minimum 2 years of experience in retail preferred.

Responsibilities

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
• Availability of accessing earned wages on a daily basis, prior to payday (for some populations)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED